I was set to travel last night. I get to the airport to check in, the ticket agent starts entering my info and then it starts to take longer than usual. Finally she says that the system is making her look into it further and then she has to go talk to a supervisor because they may not let me get on the plane. 20 minutes later after I plead several times with her to check with everyone she can, they decide that they can't let me fly. The reason: My RTD expires October 30th of this year and there is some sort of a rule that I didn't see anywhere online or on my e-ticket that states that my travel document has to be valid for two months beyond my date of stay (I was coming back in a month leaving three weeks on the RTD)
What's more, it seems that neither a refund nor a free rebook for a later date is automatic and I have to contact customer service and put in a request for review. Can you believe this. They don't tell you the rules and then they charge you anyway. Or am I wrong? Is this a known rule?
Anyway, what I really need is advice on whether I can get an expedited new RTD even though my current one is still Valid. How would I do that? Schedule an infopass appointment with immigration? Contact my congressman? I am at a loss. Please help me if you can.
Thanks for reading all this... and please feel free to ask questions as I am sure I must be leaving something out.
What's more, it seems that neither a refund nor a free rebook for a later date is automatic and I have to contact customer service and put in a request for review. Can you believe this. They don't tell you the rules and then they charge you anyway. Or am I wrong? Is this a known rule?
Anyway, what I really need is advice on whether I can get an expedited new RTD even though my current one is still Valid. How would I do that? Schedule an infopass appointment with immigration? Contact my congressman? I am at a loss. Please help me if you can.
Thanks for reading all this... and please feel free to ask questions as I am sure I must be leaving something out.
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