I requested service inquiry just after the june visa bulletin was released on may 20. I didn't know that i will not be current until June 1 st. But the customer service person didn't have any idea either. She told me that my case should have been approved by now and I should initiate service request.
Also in this message from uscis they don't say anything about visa not available. Is this a standard message from them to every service inquiries initially and after they work on the case?
Some represents don't know that immigrant visa to be available to get approved. Today it happended to me too and she does not know anything.
I called service center to find what happed to address change 'cause i did not receive notification about it. I was talking to a lady, she asked me RD, then I told her Nov 2004. Then she said that's long time and she was trying to send a service request. She didn't even ask me why I called USCIS?
I told her to know about address change, then she took all the information about me and my 485. I aslo said my wife wants to change address. Then she said, this will be take care of every one.