Check your online status. If the record has been updated recently (i.e., after FP and name check is done), the status changes to something like "validation error. case status online not available... blah .. blah... call the number...."
Call the 800 number and tell them that your case status suggests you to call the customer service number and you want to talk to a second level IO. They will immediately transfer your call to a diff. level. I did the same and got connected to a second level rep. immediately.
Also I called them at 5:45 and I think that also did help me.
Call the 800 number and tell them that your case status suggests you to call the customer service number and you want to talk to a second level IO. They will immediately transfer your call to a diff. level. I did the same and got connected to a second level rep. immediately.
Also I called them at 5:45 and I think that also did help me.