I sent Travisa NY this comment. I called them today, and they said that the processing times stated are for AFTER the consulate receives the application, and that I could not be given a timeframe. UNBELIEVABLE:
Travisa's service so far has been sub-par. First, your online software has a bug in it, and I was being charged a $250 penalty erroneously. Second, your website states processing times of about 15 days from when the application is received. You have had my application for 3 weeks, and I have received neither an email stating the certificate is ready nor any other status update. When I check the status of my application online, it states that it was received, and that a status update can take upto 7 days, which, again, was 2 weeks ago. Your phone system had problems for about 2 weeks, and whenever I get to speak to someone, they are of NO help (except for Sonia). If it takes this long for just a surrender certificate, and you require us to send in our passports for OCI services, imagine how long we have to part with our passports for. This quality of service can be expected from the Indian consulate, but we are paying an additional fee for the process to be outsourced so that it becomes MORE efficient, and o far it seems that Travisa is as inefficient as the consulate. And, Travisa has the gall to raise their service charge! I intend to get in touch with other former Indians to demand that Travisa's services be dropped as you are adding nothing to the process except for an increase in fees and the hassle of having to send in our passports for unspecified period of time. Of course, until then, I am at the mercy of your bad service, and I just hope that my application will be processed by the end of the year.
I intend to email them this too.