Hello Sunland: You are absolutly right, here is my case, iI been trying to create an account online from day 1 when I recieved all the reciept in the mail,so I been trying to submit the reciept # to keep a track of my case but it won't let me, I been trying in many way but nothing yet, until yesterday, I decide to call the USCIS and the customer S. rep. told me that she was gonna tranfer me to Tech Support Dept., I thought it was going to be just a claim request, until a nice lady answer, and she introduce herself not as a Tech support person but as an examinate Officer, I told her about my case, then she ask me for the reciept # and she checked all the cases, and she told me at the end that all docs were submitt it and they are reviewing the package and they are processing the case, and then I told her that I was glad to heard that, then at the end I asked her again if there was a way to create my profile online since the system don't let me and just hit an error everytime I submit the #, and then she said:
" right now there is a Technical Glidge" in the system and that probably I will never be able to register online, she told me not to worry that I'm not the only person with this situation, that many ppl get approved without being regiter, she just said at the end, just wait for any notification in the mail that what really count, and she wish me good luck. At least and even thou I recieved my NOA's I know they are processing my case without being in the system. if this help pls do not feel panic because you can't see your case, just called USCIS and just to make sure check your case with them.
s my case