Folks, it’s been said more than enough times here that using agents WILL ALMOST CERTAINLY MESS YOU UP. Entering the DV lottery is a simple process if you simply read and follow the instructions. I hackberry a friend who entered and won on her first try two years ago. All I did was explain the process to her and referred her to Britsimon’s site to get more information. She filled out the entry forms all by herself and was lucky to be picked on her first try. She subsequently followed this forum as well as the Britsimon site until she obtained her immigrant visa for herself and her dependents. You can do this yourself. Let’s toss out that fear mentality and go for it. There’s nothing wrong with seeking clarification on seemingly confusing matters but ultimately it’s in our own hands. Good luck to all and keep the confidence. You got this!You’re assuming OP knows the email address the agent used, right? Most agents typically do not list the applicant’s email address on the entry form for this reason - to hold selectees hostage until they’re paid. And by the way, the option for retrieving forgotten confirmation number is not a new tool. That has always been been for several years in the past.