yes, unfortunately. it is on hold on NBC.Both yours and your husband? On hold where? They both can’t possibly be “on hold” if one payment was cashed and the NOA for it was sent. They can’t possibly be “on hold” if you already got bio notice for both.
Anyway, you can start by trying to get a USCIS rep to follow up with your FO to find out about your interview date. Depending on the outcome, you can subsequently initiate a congressional inquiry.
thank you so much. I will try to get a Tier 2 callback tomorrow.