Blade_
Well-Known Member
Dear mom,
I was reading about USCIS' multi-tiered live assistance, it said: IVR, Tier 1, Tier 2, and "Callers may, at any time, request to have a call directed to a supervisor". How different is a supervisor from Tier 2? or supervisor is just the tier 2?
I was reading about USCIS' multi-tiered live assistance, it said: IVR, Tier 1, Tier 2, and "Callers may, at any time, request to have a call directed to a supervisor". How different is a supervisor from Tier 2? or supervisor is just the tier 2?