Thought I would also share my full experience with DV process as I had a roller coaster experience and will benefit people to circumvent from hitting walls
My case is a AOS and FTJ
October 2 – File sent to USCIS . I did early filing ( 1 month ahead). No issues
November 2 -payment cashed
November 9 – NOA received – I realized the
DOB was wrong in my receipt. It was an error on my side where I had the the year wrong . Called USCIS the same day – the front desk person put in a typographical error request. About 4 days from the request I got an email from FO saying I can get the DOB error corrected at the interview so I let it be rather than filing another application with correct DOB ( This was Moms advice too).
Waited till February 2021 – did not get a bio notice. I made a request to talk to a tier 2 agent. Got a call after 16 days. Luckily this agent was very helpful. Explained my situation and told him that I was on a tight timeline since I have to do FTJ.
He scheduled my biometrics over the phone and said my notice will arrive soon.
Tip - when calling USCIS - on the first prompt say technical support ...on the second prompt also say Technical support - you will be connected to an agent right away .
March 2 – did my bio – I just told the lady at the location about my DOB error. She said to get it adjusted at the interview . No issues bio was done
March 5 – FO sent an email stating they had an interview cancelled on march 16 and if I would be willing to take it. I replied yes. I also requested them to send the interview notice via email just in case.
March 7 – received interview notice
March 16 Interview – Interview took abt 10 minutes. The officer went over the i485. That was it. I got the DOB error fixed. I had a huge file with me to provide any originals if he asked.. but he did not ask for anything in fact I didn’t even have to open my file. The officer said "I can approve your case"- and tried to do it on the system and said there is a clerical error and KCC had not sent the file. He said this is his first time handling a DV case and needs to contact a supervisor. I said do you have a timeline- the officer said 2 days max. That’s was it I left the office !!
Stressful 1 month after the interview- I heard nothing after the interview. The status said DOB updated. I was on h1b and to makes things worse.. I get a call from my staffing agency stating they are closing down and to transfer the h1 ASAP. (Cherry on top!)…..
KCC nightmare - Week after the interview I emailed KCC to ask if USCIS requested my file. After 2 weeks the reply they sent was –“ Call USCIS at 1800…” BS. I sent them an email again clearly mentioning what was going on – guess what after 2 weeks they emailed the same template –“ Call USCIS at 1800…”.
Patiently I replied again – then some one at KCC replied that “I had a case of 2 and only paid for 1”. I was fuming at this point!!. I replied to them that the other person is FTJ. They could not still fig it out although I had ds260 filed and also sent them a cover letter stating clearly the other person is my wife doing FTJ. Anyways after explaining all that the reply I got was “Call USCIS at 1800…” BS. At this point I had enough. I literally sent an email with block capitals which might have shook the whole KCC yelling at them to stop sending template replies and to read the emails properly – Luckily it worked they replied the same day telling my file was sent to USCIS. Lost about 1 month here with KCC cos they take 2 weeks for a reply!!
Waited 2 weeks after that – checking the status everyday no change!
May 3rd-submitted a congressional inquiry
May 10th– received response from congress case worker – the response said “The case is under review with IO and we have alerted the Officer"
May 11th– New card in production- I don’t know if it was the congressional inquiry but it worked
May 14th– “we mailed your new card”
Next burden is FTJ. I hope itll go smooth and hope to not to go bald by the time I meet my wife from all the stress