ok guys- I'm back to the site with a question.
My sister who applied for DV2018 keeps on getting the following error message after she enter the confirmation number :
Warning: The information entered is not valid.
Please review the Confirmation Number, your Last/Family Name, and Year of Birth to ensure you have entered them exactly as they appear on your DV Confirmation Page, including punctuation.
Several characters are often confused:
0 = zero, O = letter 'O', 1 = one, I = letter 'I' (like 'Ice'), 5 = 'five', S = letter 'S', 6 = six, G = letter 'G', 8 = eight, B = letter 'B'
I can confirm she is entering the right number. PDF-ed the submission page back in Oct. Furthermore the system doesn't recognize her entry even after she looks by the basic info (First name, last name, email and DOB).
Thoughts?