WellWisher007
Registered Users (C)
Also, you could get an infopass appointment to determine if your name check has been cleared. Also, you could emphasize there that you need your case to be treated as 'cross-chargeability'.
There does not seem to be a consistent process being followed at the Service Center. Some agents do provide the information with regards to the name check clearance and some do not. It depends on the representative responding to your call and his/her attitude towards customer service.
I would suggest you to keep trying. Also, you are eligible to create a service request if your I485 RD is more than 1 month older than the 'current processing date'. You have to dial the same sequence of numbers as the POJ method - but dial 3 at the end instead of 4. If they ask you the reason for calling, tell them upfront that your case is pending and is 1 month older than the processing time and you want to create a Service Request. They must create a Service Request, irrespective of whether your name check is cleared or not - provided your case RD is one month older than the processing date.
Good Luck!