When I call USCIS customer service # the agent picks up & everybody tells the same...how would I speak with a IO ?? can you please explain...thanks in advance....
Hi DelhiBoston,
Sorry to hear that you're still in the queue. We started together last summer, any most everyone has long been naturalized.
I agree that the USCIS phone reps are rent-a-drones... they are trained to say "processing time is not yet up" so that USCIS saves resources by not having IOs respond to inquiries. Others have posted that certain number sequences get you to an IO. Something about saying you never got a receipt notice? Try the general search in this forum, maybe you'll find it.
In any case, with your timeline, your are most definitely out of normal Boston processing. One of two things have happened:
1) Most likely, you're stuck in the FBI background check. Unless you can find the phone options that bypasses the rent-a-drone, you'll only know for sure by infopass. However, there really isn't much you can do about the FBI check, they're really slow if you get pended for secondary FBI review.
2) If, in the unlikely scenario your app got lost or miscategorized somewhere, the DO infopass rep will figure this out when they look for the app, and can put it back into the processing queue.
Best of luck, at this time I would definitely spend the time to stop by for infopass. I called the 800 number many times and they were useless. USCIS would save so much money if they could give their 800# reps access to read your case details, I'm convinced all they do is type your A# into the case status website and regurgitate what you can find out yourself.
-ML