If you read this thread from the beginning or the other recent thread titled "April 2013 asylum applicant" from the beginning,
you will find out and understand that those customer service are NOT that knowledgeable enough...
as you had experience yourself, their answer is NOT clear and from what other had experience,
those customer service OFTEN give the wrong information to us.
If you don't believe me, try to call them at different days, and with different customer service answering your call,
then you can see that OFTEN different customer service give you Totally different information !
Now according to the official guidance,
the INITIAL EAD for pending asylum are PRIORITIES and the target processing time were only 30 days,
but as you know since there are way too many Initial EAD application, those target were not reached and they had became around 60 days on average based on the story here.
if you are renewing your EAD then it would take longer up to 3 months.
Yes, sometimes error happened and it could stretch to 4 to 5 months but this is very very rare case,...
and those customer service should not say it is going to be 4 to 5 months cause this is NOT the norm but the exception.
regarding the letter saying you had taken your biometric at Sept 20...
well any person who wrote that letter might wrote the date wrong,
but as I had told you many times,
if your biometric were taken less than 15 months ago,
you should not need to take another biometric, so that is what those letter basically mean.
don't worry anymore about having to take another biometric, ok...
the customer service said the office might ask you to take biometric again for your initial EAD,
this is true if and only if you apply your initial EAD 15 months or more after your last biometric...
but most likely a person with pending asylum application will NOT wait until 15 months before they apply for their initial EAD right?
I mean most people with pending asylum application like us, will surely try to apply as soon as possible after 150 days
so those customer service do NOT truly paying attention to your situation and timeline...
cause if they did, then they would had told you that since you just take your biometric few months ago, (less than 15 months)
there is NO WAY the asylum office would require you to do another biometric.
oh, but if you are going to RENEW your EAD about 1 year from now, and your asylum application is still pending,
then you will be asked to do another biometric again since it had passed 15 months since the last biometeric.
Having said all the above,
I think there is a big chance that this next Monday (October 28'2013),
you might get your EAD approved (check your status on the website)...
if not then the latest should be around November 4 (Monday 2 weeks from now)...
If you did get your EAD,
please kindly inform us so we know that you had received your EAD
and we can have another data on how long did it take to received your EAD.
Good Luck to You