what's the diffrence between serivce request and E-request ?

E

eslamgamalus

Registered Users (C)
i just called the 800 number because it has been more than 90 days since my interview with no response and the lady told me that she can't submit a service request because i already filed an E-request but then she told me they are kinda a similar but not really anyway to cut the story short she didn't sound that she have a clue can you please tell me the diffrence
thank you
 
eslamgamalus said:
i just called the 800 number because it has been more than 90 days since my interview with no response and the lady told me that she can't submit a service request because i already filed an E-request but then she told me they are kinda a similar but not really anyway to cut the story short she didn't sound that she have a clue can you please tell me the diffrence
thank you
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Sounds like that lady gave you a bunch of baloney; not really surprising since the customer service reps at the 800 number are mostly poorly trained subcontractors. As far as I know, there is no such thing as an "E-request", she just made it up. Call again, and hopefully next time you'll get to talk to a more qualified person.
 
SEE: https://egov.uscis.gov/e-Request/Intro.do

e-Request

e-Request is a web-based tool that allows you to place an inquiry with USCIS for certain applications and petitions. Currently you may make an inquiry on an N-400 or I-90 that is beyond posted processing times or on an I-90 where you did not receive an Application Support Center (ASC) appointment notice.

To place an inquiry, you will need your receipt number. If you do not have your receipt number contact the USCIS Customer Service at 1-800-375-5283 or 1-800-767-1833 (TTY).

If you have previously initiated a service request, please wait 30 days to receive a response before notifying USCIS again.

***********
You had already submitted a servcie request yourself online. For the applications and petitions for which this is not an option, such a "service request" is made over the phone. Whether it is you online or a customer service rep via 1-800#, the same sytem records the request and directs it to the USCIS Office handling the case for a person to look into the matter and report findings.
 
BigJoe5 said:
SEE: https://egov.uscis.gov/e-Request/Intro.do

e-Request

e-Request is a web-based tool that allows you to place an inquiry with USCIS for certain applications and petitions. Currently you may make an inquiry on an N-400 or I-90 that is beyond posted processing times or on an I-90 where you did not receive an Application Support Center (ASC) appointment notice.

To place an inquiry, you will need your receipt number. If you do not have your receipt number contact the USCIS Customer Service at 1-800-375-5283 or 1-800-767-1833 (TTY).

If you have previously initiated a service request, please wait 30 days to receive a response before notifying USCIS again.

***********
You had already submitted a servcie request yourself online. For the applications and petitions for which this is not an option, such a "service request" is made over the phone. Whether it is you online or a customer service rep via 1-800#, the same sytem records the request and directs it to the USCIS Office handling the case for a person to look into the matter and report findings.
Click to expand...

Interesting, that must be a relatively recently introduced procedure.

Eslamgamalus, did you place such an E-request yourself?
 
hey guys,
just an important update five days only after i filed my service request cause it has been more than 90 days since my interview,i received a letter today telling my that my case has benn place in line for oath and that i will receive an oath letter soon so yeahhhhhhhhhhhhhhhhhhhhhh,
thank god it has been a long way

06/11/2010 priorty date

07/22/2010 fingerprint

10/18/2010 interview done no decision

01/21/2011 letter saying i'm in line for oath
 
E-request allows you to open service request online. It's basically the same as a service request the customer rep can open for you.
 
FROM: http://www.uscis.gov/portal/site/us...nnel=68439c7755cb9010VgnVCM10000045f3d6a1RCRD

Website Enhancements
USCIS introduced the following four new features to USCIS.gov on July 30, 2010, as a part of its commitment to continuously improve customers’ access to the agency and give them accurate, up-to-date and comprehensive information about their files and cases.

Online Inquiry Tool for Select Forms: Customers may now submit an electronic inquiry directly to the appropriate Field Office or Service Center to request a status update if their Application to Replace Permanent Resident Card (Form I-90) or Application for Naturalization (Form N-400) is outside the posted processing times, rather than calling the toll-free number or making an InfoPass appointment with the local office to obtain the same information. USCIS is committed to responding within 15 days of receiving the electronic inquiry, reduced from the previous commitment to respond within 30 days. This program may be expanded to include other applications and petitions.

E-mail Notification in Spanish: When customers register to receive e-mail updates on their case status, they can now elect to receive messages in English or Spanish. Until now, all messages had been in English.

Specific Adjudication Process Steps by Form Type on My Case Status: When customers check their case status online, the process steps they see will now be specific to the petition or application they submitted. Until recently, the website listed seven identical process steps for all forms, even though not all the steps applied to all the forms. With the new feature, process steps are customized for more than 40 form types.

Change of Address Online in Spanish: Customers will now be able to submit a Change of Address Online in English or Spanish. The service was previously provided only in English.
 
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