I think ombudsman office was shut down shortly after the new administration came in.1 mail to USCIS in June 25 - no answer
1 email to USCIS in November - answer: Decision is pending.
Representative - no response.
Want to try ombudsmen, but a little later, because I already sent one request for my EAD renewal - applied 15 month ago and still no decision.
I would try "outside of processing time" request at this point.