Hi,
We applied for a I-131 travel document for a permanent resident back in November 8, 2010. My wife completed her biometrics on December 21,2010. When we applied , we asked the travel document to be sent to the US Consulate in Istanbul, Turkey.
After my finished her biometrics, we were expecting I-131 to be delivered to the US Consulate in Istanbul, Turkey. When I tracked her receipt number on the USCIS website , it showed after 6 months of wait, card was produced and mailed on April 27, 2011.
After waiting for another 2 months and calling US Consulate in every 2 days, still no document. I called 1-800 number for USCIS to explain what is going on. I told them I assume this card was not delivered to the US Consulate in Istanbul, Turkey and probably got lost through mail. It is more than 10 weeks and we do not get any document.
The customer service rep said , until they get " undelivered" notice , they can not resend a new card to us. She advised to re-apply it which is not the case because we are in Turkey. When I told her , what if the document got lost and USCIS can not receive it back , she could not give any answer.
No tracking number, no clue where the document is right now. When I call US Consulate in Istanbul, they can not help and tell to call immigration. When I call immigration , they say call US consulate to do something.
My wife is already out with a GC for around 5.5 months and we paid $400 for this document already. Why they can not re-produce a new card and send to us, is it that hard ? What if we can not get any clue for this card for another 1 year , so still we need this mail to be returned USCIS in order to ask for a new card.
Please advise what to do in this case. My wife can not return back and wait another 7 months to get a new card. We can not even track their mail because they do not provide a tracking number to us. Mail might lost or something else but USCIS can not solve this issue . Except saying re-apply and wait another 7 months , they have no idea.
We applied for a I-131 travel document for a permanent resident back in November 8, 2010. My wife completed her biometrics on December 21,2010. When we applied , we asked the travel document to be sent to the US Consulate in Istanbul, Turkey.
After my finished her biometrics, we were expecting I-131 to be delivered to the US Consulate in Istanbul, Turkey. When I tracked her receipt number on the USCIS website , it showed after 6 months of wait, card was produced and mailed on April 27, 2011.
After waiting for another 2 months and calling US Consulate in every 2 days, still no document. I called 1-800 number for USCIS to explain what is going on. I told them I assume this card was not delivered to the US Consulate in Istanbul, Turkey and probably got lost through mail. It is more than 10 weeks and we do not get any document.
The customer service rep said , until they get " undelivered" notice , they can not resend a new card to us. She advised to re-apply it which is not the case because we are in Turkey. When I told her , what if the document got lost and USCIS can not receive it back , she could not give any answer.
No tracking number, no clue where the document is right now. When I call US Consulate in Istanbul, they can not help and tell to call immigration. When I call immigration , they say call US consulate to do something.
My wife is already out with a GC for around 5.5 months and we paid $400 for this document already. Why they can not re-produce a new card and send to us, is it that hard ? What if we can not get any clue for this card for another 1 year , so still we need this mail to be returned USCIS in order to ask for a new card.
Please advise what to do in this case. My wife can not return back and wait another 7 months to get a new card. We can not even track their mail because they do not provide a tracking number to us. Mail might lost or something else but USCIS can not solve this issue . Except saying re-apply and wait another 7 months , they have no idea.