'too_long' is right
I believe In their system they have limited voice msgs, and since they start new msg like "We responed ur request concerning about blah blha" (that most ppl found onilne becz they update their address/or send query). ppl have the similar msg the standared msg is online but on phone it says error in system or temp blah blah, becz I believe they don't have voice msg eqvualent for that msg. my msg was same when I changed address. and they updated thier system and on phone it always say error or temp blah blah. so don't worry about that msg.
How to talk TSC directly.
Suggestions:
1. Talk Directly to TSC , use regular customer server no on receipt, and call them since u have issue with 485 receipt to hear msg (error in system), use either ur EAD or other any applicaiotn previously u have. (I used my OLD EAD receipt to connect directly), when u hear the status, u have option to go further more option, and one of option they would ask "IF YOU have Multiple applcaion" select that option and that connect to TSC directly, there is a nice lady who picks up phone , be nice with her, talk politley with her on ur concerns. and I found her very helpful her. see what they say.
And about Namecheck, check this out. or u may wirte regular mail to them but before, I would like u to read and und the procedure/ and what other ppl are doing.
FBI Fingerprint Status (304) 625-2000
FBI Name Check Status (Main Line) (202) 324-3625
FBI NNCP Public Inquiry Voice Line (202) 324 2399
FBI Name Check Inquiry Fax (202) 324-3367 (Mention Name/DOB/A#/Ph#/Addr#/Email/Fax)
FBI NNCP Analyst Diane Berger – (202) 324 0680 (Do not nag the analysts)
FBI NNCP Supervisor Renee Morton – Call the FBI main line and ask for this person.
FOIPA Contact Person Debbie Beatty (202) 324 6182
FOIPA Fax Inquiry (202)-324-3752
William L Hooton
Assistant Director, Records Management Division
Federal Bureau of Investigation
Room 11703
935 Pennsylvania Avenue N.W
Washington DC 20535-0001
Cut and Paste FOIPA form
http://foia.fbi.gov/privacy_request.pdf
FBI NNCP (National Name Check Process) email address..
FBINNCP@ic.fbi.gov
Sum Total of Useful Links
http://www.fbi.gov/congress/congress03/hardy102303.htm
http://www.fbi.gov/congress/congress03/garrity071003.htm
http://www.house.gov/science/hearings/full04/feb25/garrity.pdf
http://groups.google.com/groups?q=g:thl48639866d&dq=&hl=en&lr=&ie=UTF-
8&selm=Es7Lb.85895%24I07.420177%40attbi_s53 _(Search google groups for
postings by aurora for name check info)
Name Check usefull links... U must read
http://www.immigration.com/faq/uscitizen.html#219
http://boards.immigrationportal.com/attachment.php?attachmentid=8181
http://boards.immigrationportal.com/attachment.php?attachmentid=10678
Note: Before u send letter always check the latest supervisor/Asst Director/ Director name of Name check division from their web site.
Good Luck