Has anyone received a response from TSC (or NSC) recently on a Service Request?
TSC's SR processing is a joke.
May 17th: I opened an SR, and was asked to call back if there was no response in 30 days.
June 16th: I called NCSC since I hadn't received a response, and was told I should call back in 45 days, not 30 as previously told to me (WTF?).
June 19th: Called back, and the NCSC rep could see the May17th SR in the system, but she made another referral to the SR anyway.
June 27th: Called back, and was told that the SR I created on June 19th was responded to only on 27th, and that I should wait for the reply. (Umm... WTF happened to my SR of May 17th, guys? Didn't you just eat up one entire month of my time by conveniently forgetting the earlier SR?!)
July 13th: Received response to SR created on June 19th. Letter was dated June 27th, postmark was dated
July 9th. (Umm... not to be too bothersome, but didn't you guys again just eat up
2 more weeks of my time???) Did I get any useful information in the response? Judge for yourself:
The status of this service request is:
Your case is currently under review. You should receive a decision or notice of other action within 60 days of the date of this letter.
Which means, again, that those 60 days start from June 27th, not May 17th, not June 19th.
Like I said, TSC SRs are a joke. Except I don't hear anyone laughing..