Minutes of DOL Backlog Reduction/Reengineering Briefing to AILA-DOL Liaison Committee
Philadelphia Backlog Reduction Center Bala Cynwyd, Pennsylvania
October 8, 2004
Present at Meeting:
For DOL: William Carlson, Steve Stefanko, Phil Raeburn, Melanie Shay, Rachel Wittman
For AILA: Fran Berger, Dyann DelVecchio, Cheryl Lenz-Calvo, Marketa Lindt, Laura Mazel, Elissa McGovern, Rebecca Sigmund, Adan Vega, Cora Tekach (AILA National Office)
Tour of Philadelphia Backlog Reduction Center:
The AILA/DOL Liaison Committee was given a tour of the new Backlog Reduction Center (BRC) in Bala Cynwyd, Pennsylvania. The BRC buildout has been completed and the Philadelphia Regional Office has moved in. Steve Stefanko is the Center Director. DOL's new software system is in place to begin processing the backlog. The liaison team observed the contract employees at work, engaged in data entry for the cases transferred from the Philadelphia Regional Office.
Presentation by William Carlson:
DOL has conducted an extensive re-engineering of the permanent foreign labor certification program. Mr. Carlson discussed the main components of the reengineering:
(1) the DOL's vision,
(2) the role of the BRCs,
(3) the role of PERM and the Atlanta and Chicago Centers and
(4) the evolving role of the state workforce agencies in the labor certification process.
Mr. Carlson emphasized that DOL values the input and involvement of AILA in this process.
(1) Vision: The long-term goal, once PERM is implemented, is that DOL will process all temporary (H-2A, H-2B) and permanent labor certification filings at the two national processing centers in Atlanta and Chicago that report directly to the National Office. To accomplish this, DOL plans to develop uniform national standards and processes to maximize consistency, efficiencies in use of resources and responsiveness to stake holders. An example of increased efficiency is centralized processing of H-2B petitions, which will decrease the burden on individual regions with significant seasonal workloads.
(2) Backlog Reduction Centers (BRCs): An integral component of attaining the vision is the two BRCs in Philadelphia and Dallas. DOL considers the BRCs to be "time-limited intervention" to eliminate the current backlog of approximately 310,000 labor certification cases in eight quarters. Mr. Carlson stressed that the budget model is reliant on "eight fully-funded quarters." Mr. Carlson also stated that AILA will see "substantial and significant changes in processing during this fiscal year."
In terms of staffing, the BRCs will be a combination of federal employees (35-40 between the two locations) and contract workers (approximately 100 at each location). The federal staff will perform adjudicatory functions. The contractors will provide administrative support to free up the federal staff to perform professional functions. The primary criteria for the federal staff included good writing skills, analytical ability, consistency and efficiency, and preferably past experience with labor certifications. DOL notified the SWAs of the employment opportunities. The vacancies for the federal position have been posted and closed. Hiring is moving forward at the BRCs. Dallas is ahead of Philadelphia.
The contractors already on board have been entering data from the 10,000 cases transferred from the Philadelphia Regional Office. After the initial data input, the first step in the process will be an automatic generation of a Center Receipt Notification Letter (CRNL). In light of the large number of 245(i) cases from April 2001, DOL will send these letters to the attorney of record and the employer contact to confirm where the case is and to elicit information to determine whether the case is still viable. Mr. Carlson stressed that DOL will be strictly adhering to the 45-day reply deadline for the CRNLs. In response to AILA's request to consider some flexibility in light of the potential for outdated information on three-year old labor certifications, Mr. Carlson replied that providing up-to-date contact information to DOL has always been the attorneys' responsibility, and again stressed DOL would adhere to the 45-day deadline.
The BRCs will also process cases from other regions. DOL is currently in the process of transferring 20,000 cases from the Region VI (San Francisco) backlog to the BRC(s). DOL has spent considerable time deliberating on the methodology of identifying cases from around the country for transfer to the BRCs. DOL has determined that it will adhere to a First In-First Out (FIFO) approach and will utilize a different contractor to monitor productivity and ensure a "level playing field" with respect to priority dates. The contractor will monitor the sizes of the backlogs and processing times and will determine the methodology for identifying and selecting batches of cases from the regions to transfer to the BRCs. In response to an AILA question, Mr. Carlson stated that DOL would try to provide public information about the locations of batches of cases. DOL expects that in the next few weeks it will publish a notice in the Federal Register that will address some of these issues.
(3) PERM and the National Processing Centers: Assuming PERM is implemented, the National Processing Centers in Chicago and Atlanta will be the two DOL flagship processing centers to ultimately take on all DOL foreign labor program processing. DOL has secured the locations for both the Chicago and Atlanta Centers and is building the infrastructure for web-based filing. Charlene Giles, the Director of the Chicago Center, is already working to establish the Center. Gene Caso has been selected as the Director of the Atlanta Center. Mr. Caso originally came from the SWA in Florida, transferred 8-10 years ago to the Region and is a graduate of the DOL Management Program. He was involved in the planning process for the Centers. Mr. Carlson distributed a list of the current facilities (attached). The Centers are in the process of staffing up to a level of approximately 50 employees each, of which the majority will be federal employees. DOL has developed a curriculum for training the new staff.
The Atlanta and Chicago Centers will serve several functions. First, DOL plans to migrate all temporary (H-2A and H-2B) processing to the two Centers. It expects the transition to be completed by the end of the year. The second function of the Centers, subject to the publication of the PERM regulation, will be to process PERM cases. At the time of the meeting, PERM is still awaiting final clearance. Although he did not provide any specific information on the time frame of PERM, Mr. Carlson expressed confidence in the publication of a PERM regulation by the end of the calendar year and noted that DOL has in place an implementation plan for roll-out, training, etc. However, in light of some of the uncertainty surrounding the PERM rule, DOL has also developed contingency plans in the event that PERM is not published as expected. Until PERM implementation occurs, the Atlanta and Chicago Centers will function as additional BRCs. If no PERM regulation is published, additional rulemaking will be needed to resolve some of the outstanding regulatory issues not addressed in the Interim Final Rule that established the BRCs, particularly as to the role of the SWAs in the labor certification process since the states still function as the initial point of receipt of labor certification applications under the current scheme.
In the New York and San Francisco regions, federal staff will continue process permanent cases until the regional offices are closed, which DOL expects will occur by January 2006. Currently, DOL is working on integrating the computer systems for all offices into a uniform national software system/network. Temporary (H-2A and H-2B) cases are expected to be transferred to the Chicago and Atlanta PERM Centers by the end of the year.
(4) Role of the states: Under the current regulations, the states continue to accept labor certification applications. Under the proposed PERM rule, the role of the states would be virtually eliminated. Even without PERM, DOL indicates the role of the states in the labor certification process will be "greatly diminished" in FY2005 and after. DOL expects that SWAs will finish processing cases that have already been opened for review and/or recruitment. DOL expects that the contractor, developing the system for triaging cases for transfer to the BRCs, will integrate unworked state case backlogs into its plan However, DOL expects that at some point, subject to rulemaking, state offices will cease to accept new cases. Mr. Carlson advised AILA to watch the Federal Register over the next few weeks for regulatory activity on the role of the SWAs.
TCO-FS1\218926v01\6LPX01_.DOC\10/21/04
Cite as "Posted on AILA InfoNet at Doc. No. 04102615 (Oct. 26, 2004) ."