More than the "suckers" at BEC, I think it is the greed + neopotism at play at higher levels of DOL & Exceed corp (co. that controls staff at both philly/Dallas center). Otherwise why would they restrict the temp. staff to 100 per center (why not hire 500 temp employees to enter data and analyse the queues)?? Why put a clause in the contract that the says that backlog needs to be eliminated in "timely" manner, without specifying what is the max. limit for this (this may well run into 4-6 years).
Think about it. Every year Exceed is going to get ~17 million dollars every year for this processing. So in their best interest and for the sake of profits it makes sense to prolong this as much as possible. If they finish the entire processing in 10 years, they get 170millions vs. if they finish processing in 2 years for which they'll get 34 million.
Did not want to make things more gloomy here, but could not help - since I heard the exact same thing from my attorney (to not expect the 45 day letter for another 6 months).