Hi Nico,
That's a bummer ...
But I am very skeptic about the answer the customer guy gave you, because...
1. If he tried to find your case status online, its probably not there yet. i tried mine a few minutes ago and its not there yet.
2. They already encashed your check so your application should be filed..
Heres something you can try..
From your check image (from online banking) can you see an ESC followed by 7 digiit number. when you convert that to ESC*00(7digit nummber) - in all making it a 13 digit number that will be your Application nummber. So just add *-zero-zero between the ESC and the 7 digit number and you will end up with yur application number.
Maybe the cust service guy confused the 10 digit number (ESC+7) as your application number and hence gave you that answer.
I still think you should get your letter soon.
Hope it works out..
Later
That's a bummer ...
But I am very skeptic about the answer the customer guy gave you, because...
1. If he tried to find your case status online, its probably not there yet. i tried mine a few minutes ago and its not there yet.
2. They already encashed your check so your application should be filed..
Heres something you can try..
From your check image (from online banking) can you see an ESC followed by 7 digiit number. when you convert that to ESC*00(7digit nummber) - in all making it a 13 digit number that will be your Application nummber. So just add *-zero-zero between the ESC and the 7 digit number and you will end up with yur application number.
Maybe the cust service guy confused the 10 digit number (ESC+7) as your application number and hence gave you that answer.
I still think you should get your letter soon.
Hope it works out..
Later