Its not ingorance, but is your misunderstanding. INS received my passport as I could see from my FedEx tracking and I have been tracking my return packet also. this is the reason why I have mentioned that I am awre of the the software problem at INS. I hope you understand it better..
FYI, you can track the DC date only if you call the DC office.
-RK
FYI, you can track the DC date only if you call the DC office.
-RK