Thanks for the info, taurus02. But...
If this is a computer problem, is there anything I can do to push it through? I don\'t want to be stuck forever. This is frustrating. It\'s useless to call IIO. Actually I have already talked to them several times. All I got was some standard excuses every time. Today I was told to wait another 60-90 days. I don\'t know what to do now.