qili said:"I heard it from a lawyer" or "I heard it on an internet forum" wouldn't save you in court.
true but, "i spoke to jennifer from your customer service line on Nov 14th , 2005 at 14:05, please bring the conversation tape to court, because you do tape them", is better than any lawyer / chat room / JoeF.
enough said !
if we can't trust these people..do not pay them..do not have them pick up the phone...they are there for a reason..and if they mislead me..the judge will be all over them !!!