My wife went at this DMV Elgin location for just a written test,and passed it. As she got out from the building, she noticed that the expiration on her Permit to Drive/Instruction Permit was only for 2 months(issued 9/2/2016 to 11/04/2016),so she came back and asked why?...
Here how it started. She showed her IL state ID for Identification to get the number from the Customer Info.desk before proceeding to the waiting area to be called by the Number she got fom the Customer Info.desk. When her number was called ,the Customer Rep. asked her if she wants to be registered to vote,and she said NO because she is not a US Citizen yet...so the Customer Rep.asked for her Permanent Green card which she brought as well and showed it to him. In short, her PR card will expired this coming 11/04/2016,however, her IL State ID will not expired until Jan 2020.
So, the question is why did they not tell her before hand that the Permit to drive/Instruction permit validity would depend on her Permanent Resident Card? So, unfornately because of her noticing that her time to practice driving are only for 2 months because they are now basing it on her PR card expiration date.Josh the Customer Rep. was very rude and definitely do not have a good manner and right conduct!(I hope you are reading this JOSH...you are the only JOSH there!)Josh here is your insensitive and so sarcastic comment" We don't care how far you drive to go home and get this proof...who drove?,your wife should have driven since she already have her permit, do you know that all 15 years old and above don't need to be added on the car insurance...do you think all parents here added their kids on their Insurance? NO".You are a smart ass JOSH!
Another worst part happened was with the Supervisor who doesn't give a $**t , she is a blonde woman, she decided be become a wanna be Immigration officer and took my wife's IL state ID,demanded of course to change the expiry date right away from Jan 2020 to 11/04/2016...AGAIN base on my wife's PR card. After that,she asked my wife to pay another $10 to change the expiry date because she said... THEY MUST DO IT,or else she will not give or return my wife's IL State ID. That time I told my wife to just let them keep it or surrender it and refused to pay the $10. My wife and myself were very disappointed and mad because she made us go back home (to grab the Proof) and drove back right away to DMV so we can show her the Proof Receipt (I-797) from U.S Citizenship and Immigration Services that the PR card Renewal is being process and also being extended for one year while it is being process. We were hoping that she would at least change the expiry date of my wife's Permit to drive/Intruction Permit to a year since she promise and gave her word that she will,but I don't think she read or understand what the I-797 Proof Receipt/ PR card Renewal is being process since she only acted like a wanna be Immigration Officer.
By the way, they do not issue the plastic card anymore, you have to wait for 15 days to be sent to you...good bussiness for the Post Office
,but we are taking the chance that it might get lost or even stolen.
Feel free to comment,if there is new policy or law now that we are not aware of because we did not see any sign at all at this DMV Elgin location if there is any.