SusieQQQ
Well-Known Member
As of mid to late 2019, KCC had 430 contract employees of which just 21 of those are dedicated to DV cases (and I doubt that number is vastly different as of today). These 21 employees are responsible for handling phone calls and email inquiries about the program, processing the electronic visa applications from DV selectees, scheduling overseas interviews, and working with USCIS to process selectees already in the United States. They also ensure compliance with DV program rules, eliminates duplicate applications, and prescreens every case for fraud indicators.
I thought this bore repeating and emphasis, especially for those who seem convinced there is a separate call center and that the endless phone calls don’t impact.