michaelbor
Member
I already called them, but the first representative just read the same status as online and refused to transfer me to L2 reps due to high volume of calls.
DV 2016 AOS Only
- Thread starter Sm1smom
- Start date
I already called them, but the first representative just read the same status as online and refused to transfer me to L2 reps due to high volume of calls.
Sm1smom
Super Moderator
For DV based AOS case, they typically do not send out a RFE prior to the interview. If you don't have whatever it is they say is missing when you show up for the interview, your interview will still take place as scheduled following which they will ask you to send in the missing document.
Sm1smom
Super Moderator
Then try again to tomorrow or some other day.
Thank you very much for the answer. I think I've nailed it down. It's probably my DS-260. I didn't submit it cause I received my 2nd nl in July. I recall another member had it happen to him/her as well.
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Brit - Calling the 800 XXX USCIS number let's you speak to someone but they only repeat the (often-out-of date) information that is available on the online status check tool. Do you know of a way of getting past this and obtaining proper assistance by phone? In my view, the advise to call the USCIS# is not helpful.
Sm1smom
Super Moderator
When the customer rep is done reading the standard script to whatever your question was, you politely ask to be connected to a level two officer. Simon's advise to call the USCIS# is helpful in our view - the suggestions we're giving here are tried and true.
FYI - we also went through this process, been there, done that.
Thank you MOM - First time I am hearing about L2 officer (I am new to the process and fully defer to you and Brit!). This is another piece of information that the many anxious applicants on this forum will find helpful (escalation to L2 officer) ....When I called the number the customer rep sounded very officious and she only repeated the same mechanical response when I insisted that the information she was giving was out of date (it said "Fingerprint Fee Received" yet I had already done the interview).
Checked online status and there is a note submitted on the day of my INFOPASS saying ".......CASE WAS ASSIGNED TO AN OFFICER FOR A RESPONSE." Have you heard of any cases where GC is received while online status still reads "Fingerprint Fee Received" and/or "....case was assigned to an officer for a response"?
Sm1smom
Super Moderator
The customer rep works for an outsourced company, they can only see the same thing you see when you check your case status online. In addition, they've been given scripted responses to help them answer customers' queries, that's why they sound officious. Of course they're often not happen when one requests to be transferred to a L2 officer, that's why you have to politely listen to what they have to safe, show them an appreciation for the work they're doing then firmly (and still politely) request to be transferred when they're done.
By the way, we've always shared this information about the L2 officers, it's not something new, but I do understand it is new information for you because you're new to this forum (it may also be new to older members of the forum who are not frequent visitors either or who do not bother to read past posts and only want to post their own questions and hope to get direct answers and then leave).
Mom - Thank you! Typically before I ask a question I type the key words on the search panel and check if the information appears on previous discussions. I have been able find most answers by doing a search (otherwise I would have posted hundreds of unncesseary questions in the two or three weeks that I have been signed on). FYI - I may still sometimes ask a question for which I have some information from other sources if I believe the discussion would be helpful to other members/applicants.
Sm1smom
Super Moderator
Heard of one or two cases where the GC was received without the online status getting updated from the finger print fee received message.
I do think you're stressing over nothing though. Based on the feedback you said you got at the end of your interview, I don't see any reason for the case to not get approved eventually.
Sm1smom
Super Moderator
And that's precisely what we would prefer for people to do - do a search first, but most don't. Heck, we've even had situations when someone comes in to post a question of their own on an issue that just got answered in response to another post which is directly above the new post they just put up. So we appreciate your search before posting approach.
Mom - I am not too worried as I am done with the interview and the call from USCIS was positive. I cannot however sit on my laurels for three reasons 1/ Sept 30 deadline 2/ Possibility of the 50,000 DV's running out before mine is adjudicated 3/ Expiry of my current non-immigrant visa in the next few weeks (renewal is required).
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Britsimon
Super Moderator
Well I suppose he could just sit and wait for the 797 to arrive. Would you think that is more helpful advise???
Hi Brit - Was not referring to your advise (you are doing a great service!) but that from the ombusdman. MOM has in the meantime moderated the subject and I am fully aligned with calling USCIS with the option of escalating to L2 officer!
Sm1smom
Super Moderator
Nobody said anything about you seating on your laurels.
Besides I'm very much aware of the looming deadline or the fact that there are petitioners whose current status is closely tied to their getting a GC approval since they will have no other status to fall back on if the approval doesn't come through. This is a roller coaster journey myself and other prominent members in this forum have gone on with numerous petitioners over the past couple of years. We fully understand what is at stake.
However if stressing makes you feel better, then by all means do have a field day doing so.
Mom - Not stressed at all, like I said. It is not my nature as it only clouds one's judgement.
Christian Sakai
Member
Hello Mom/Brit,
Today I called USCIS office to ask for my case status and request for expediting status. The rep mentioned that they are processing case on October 2015 and will take a while before processing my case. I explained that my case is a DV lottery case which will end September 30th 2016. The rep asked where my FO is, which I stated in NYC. The rep said she is writing a letter to request for a case expediting. I just got the email response back from NY FO stating that they can't expedite the request.
The status of this service request is:
On 09/02/2016, you or your representative contacted USCIS concerning your Form I-485, Application to Register Permanent Residence or Adjust Status, to notify us that you were requesting an expedited review of your case. Below is a summary of what we found and how the issue has been resolved.
We regret to inform you that we cannot grant your request for expedited processing of your Form I-485. You have not provided evidence of an extreme emergent need, which must meet one of the following criteria:
*Severe financial loss to company or individual;
*Extreme emergent situation;
*Humanitarian situation;
*Nonprofit status of requesting organization in furtherance of the cultural and social interests States;
*U.S. Department of Defense or national interest situation (Note: Request must come from an official U.S. Government entity and state that delay will be detrimental to our Government);
*USCIS error; or
*Compelling interest of USCIS.
All expedite requests are reviewed on a case-by-case basis and are granted at the discretion of the Director.
Your application is still pending adjudication. We regret that we are not able to give you a timeframe for when we will complete the review of your application.
We hope this information is helpful and appreciate your continued patience.
-----------------------------------
Online Services
We offer many online services and tools to help you find the information you need. Please visit our Web site at www.uscis.gov for information about:
* Using our Case Status Online tool;
* Signing up for case status updates;
* Checking processing times;
* Submitting an e-Request to inquire about certain applications and petitions;
* Using our Office Locator;
* Using InfoPass to schedule an appointment; and
* Downloading forms.
I will have another INFOPASS on 9/14. Meanwhile, I will try to contact my congress person or ombudsman (which one is better at this point?) and ask for help.
Any thoughts?
Today I called USCIS office to ask for my case status and request for expediting status. The rep mentioned that they are processing case on October 2015 and will take a while before processing my case. I explained that my case is a DV lottery case which will end September 30th 2016. The rep asked where my FO is, which I stated in NYC. The rep said she is writing a letter to request for a case expediting. I just got the email response back from NY FO stating that they can't expedite the request.
The status of this service request is:
On 09/02/2016, you or your representative contacted USCIS concerning your Form I-485, Application to Register Permanent Residence or Adjust Status, to notify us that you were requesting an expedited review of your case. Below is a summary of what we found and how the issue has been resolved.
We regret to inform you that we cannot grant your request for expedited processing of your Form I-485. You have not provided evidence of an extreme emergent need, which must meet one of the following criteria:
*Severe financial loss to company or individual;
*Extreme emergent situation;
*Humanitarian situation;
*Nonprofit status of requesting organization in furtherance of the cultural and social interests States;
*U.S. Department of Defense or national interest situation (Note: Request must come from an official U.S. Government entity and state that delay will be detrimental to our Government);
*USCIS error; or
*Compelling interest of USCIS.
All expedite requests are reviewed on a case-by-case basis and are granted at the discretion of the Director.
Your application is still pending adjudication. We regret that we are not able to give you a timeframe for when we will complete the review of your application.
We hope this information is helpful and appreciate your continued patience.
-----------------------------------
Online Services
We offer many online services and tools to help you find the information you need. Please visit our Web site at www.uscis.gov for information about:
* Using our Case Status Online tool;
* Signing up for case status updates;
* Checking processing times;
* Submitting an e-Request to inquire about certain applications and petitions;
* Using our Office Locator;
* Using InfoPass to schedule an appointment; and
* Downloading forms.
I will have another INFOPASS on 9/14. Meanwhile, I will try to contact my congress person or ombudsman (which one is better at this point?) and ask for help.
Any thoughts?
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EURO2014
Well-Known Member
Christian Sakai, Unfortunately this does not come as a surprise. USCIS will not formally expedite a DV case just because it is a DV case. Requests for expedited review on these grounds are therefore being rejected on regular basis. You will need to work with your local USCIS FO, directly.
@Christian Sakai - My assessmeent of the NY FO is that they are not handling that many DV cases and are tending to lump all the I-485's together. If you followed my original post on 9/30, the officer told me that my DV case would follow normal process as for other I-485's. This was during the INFOPASS appointment and I had the opportunity to elaborate further on the need for urgency. Luckily the officer took my number and called me the following day to tell me that I should be getting get feedback in the mail in 3 days time (will be cheking my mail box starting tomorrow). Both Mom and Brit have recommended I should take to the next INFOPASS (if I have to go back) a copy of the 2013 USCIS memo on adjudication of DV cases. Page 2 paragraph 2 of the memo indicates the need for USCIS to complete the the process by Sept 30. But I dont think they can be forced to comply. https://www.uscis.gov/sites/default/files/USCIS/Laws/Memoranda/2013/August/DV-Related I-485 Applications .pdf