After a long 20 months wait for my I-485 to be processed, I have decided to call the NCSC and speak to one of the customer representatives for the first time to find out what is happening with my case.
After routing myself through the automated system and a 20 minute wait, I was connected to ONE of THEM at the NCSC.
I told her about my case and status. I asked her "So what do I do, I have yet to hear a thing from INS/BCIS?" This probably the most common question they hear.
She then says that she will need to route me to another representative who will be able to help me.
The second lady was not so nice like the first one. The second customer represetative was probably having a bad day. Her tone of voice was rude and impatient as I told her about my case and status. I asked her the same question as I did with the first lady.
She took down my name, my case number, and my mailing address.
She said that BCIS will mail me a letter in 3-4 weeks.
Now, what in the hell does this do for me? They are going to mail me a letter that will have the same message as the on-line case status?
Does calling them actually do anything to remind them to blow the dust off my I-485 application?
Unsatisfied with the result, I decided to call my lawyer instead and ask the same thing.
You know what? My lawyer pretty much said that they can call BCIS like I did and all he will get is the same letter that I requested. My lawyer says that he will contact BCIS for me.
After spending an hour on the phone with BCIS and my lawyer, I did not feel better. In fact, I felt more frustrated. I wasted an hour of my time to get BCIS to send me a letter.
I do not want a letter. I want some kind of progress on my case.
Anyway, has anyone receive a letter from BCIS after calling them? What does it say? Anything worth reading?
So don't waste your time calling NCSC. When I get the letter, I will let you all know what it says. Probably just words without any meanings.
Oh yeah, one more thing, the second customer service lady told me that if I do not receive the letter in 3-4 weeks, I should call them again.
Umm...call them again for what? so they can send me another letter in 3-4 weeks?? Geez, this is just terrible.
After routing myself through the automated system and a 20 minute wait, I was connected to ONE of THEM at the NCSC.
I told her about my case and status. I asked her "So what do I do, I have yet to hear a thing from INS/BCIS?" This probably the most common question they hear.
She then says that she will need to route me to another representative who will be able to help me.
The second lady was not so nice like the first one. The second customer represetative was probably having a bad day. Her tone of voice was rude and impatient as I told her about my case and status. I asked her the same question as I did with the first lady.
She took down my name, my case number, and my mailing address.
She said that BCIS will mail me a letter in 3-4 weeks.
Now, what in the hell does this do for me? They are going to mail me a letter that will have the same message as the on-line case status?
Does calling them actually do anything to remind them to blow the dust off my I-485 application?
Unsatisfied with the result, I decided to call my lawyer instead and ask the same thing.
You know what? My lawyer pretty much said that they can call BCIS like I did and all he will get is the same letter that I requested. My lawyer says that he will contact BCIS for me.
After spending an hour on the phone with BCIS and my lawyer, I did not feel better. In fact, I felt more frustrated. I wasted an hour of my time to get BCIS to send me a letter.
I do not want a letter. I want some kind of progress on my case.
Anyway, has anyone receive a letter from BCIS after calling them? What does it say? Anything worth reading?
So don't waste your time calling NCSC. When I get the letter, I will let you all know what it says. Probably just words without any meanings.
Oh yeah, one more thing, the second customer service lady told me that if I do not receive the letter in 3-4 weeks, I should call them again.
Umm...call them again for what? so they can send me another letter in 3-4 weeks?? Geez, this is just terrible.