well, you are not intersted in LCA (Labor Condition Application), that is actually for H1. What we are tracking is Labor status applications, so when you call, you should dial 1 for alien petition... and not 2 which is for LCA.
After that it asks you for case #(press 1) or employer phone # (press 2). That is what wygcguy is referring to. Please refer to detailed instructions and follow them closely according to the post by wygcguy above.
Sachin