EAD approved but not received
On 3/7 CIS says they mailed the EAD documents to us. Neither myself nor my wife have receivd them (after 14 days). On the CIS website it says to call them to verify address if EAD hasn't arrived after 14 days, so I call CIS yesterday. After 30 minutes waiting loop I finally get someone on the phone who informs me wait until after 30 days (14 days would only be in case I had moved after filing the EAD). What a joke! It doesn't say that at all on the webpage - it clearly says to call if you haven't received them. Too bad also, that person said she wasn't able to look into my file - she could just see the status - 'documents mailed on 3/7'.....
How can I get to speak to a competent live person at CIS?
Also, here is another joke - if your EAD gets approved but you don't receive it, you apparently cannot apply for interim EAD anymore....- meaning wait could be much longer then. Looking at this it would seem better if EAD was still pending....