I think one of IIO\'s must lie on this.
I also experienced this situation. what two IIO\'s said are contradictory.
In fact, later on I found one of them did tell a lie. After asking for my case#,
he even didn\'t check my case from computer, just randomly told me the
status. Once I told him, his words was contradictory to what other IIO said,
he became impatient and a little angry.