I liked what Girish Rajput said .."Take it easy and let us celebrate life! "
I liked what Girish Rajput said .."Take it easy and let us celebrate life! "
That's what I try to do. At the same time I try learning a few things from the Americans.
Some of you might not have read Narayan Murthy's lecture
"Sometimes West is Best, at least Better "
Some lessons from elsewhere: for starters, extend your family values beyond the boundaries of your home
- N R Narayana Murthy
As is said in the Vedas: Man can live individually, but can survive only collectively. Hence, our challenge is to form a progressive community by balancing the interests of the individual and that of the society. To meet this we need to develop a value system where people accept modest sacrifices for the common good.
A value system is the protocol for behaviour that enhances the trust, confidence and commitment of members of the community. It goes beyond the domain of legality—it is about decent and desirable behaviour. Further, it includes putting the community interests ahead of your own.
There are two pillars of the cultural value system: loyalty to family and loyalty to community. One should not be in isolation to the other, because, successful societies are those which combine both harmoniously.
As an Indian, I am proud to be part of a culture which has deep-rooted family values. This is the essence of Indian values and one of our key strengths. Our families act as a critical support mechanism for us. Unfortunately, our attitude towards family life is not reflected in our attitude towards community behaviour. From littering the streets to corruption to breaking of contractual obligations, we are apathetic towards the common good.
The primary difference between the West and us is that, there, people have a much better societal orientation. In the West—the US, Canada, Europe, Australia, New Zealand—individuals understand that they have to be responsible towards their community. They care more for the society than we do. Further, they generally sacrifice more for the society than us. Quality of life is enhanced because of this.
Consider some of the lessons that we Indians can learn from the West:
Respect for the public good: In the West, there is respect for the public good. For instance, parks free of litter, clean streets, public toilets free of graffiti—all these are instances of care for the public good. On the contrary, in India, we keep our houses clean and water our gardens everyday but, when we go to a park, we do not think twice before littering the place.
Attitude to corruption: In India, corruption, tax evasion, cheating and bribery have eaten into our vitals. Corruption, as we see in India, is another example of putting the interest of oneself, and at best that of one’s family, above that of the society.
Public apathy: Apathy in solving community matters has held us back from making progress, which is otherwise within our reach. We see serious problems around us but do not try to solve them. We behave as if the problems do not exist or are somebody else’s. On the other hand, in the West, people solve societal problems proactively.
There are several examples of our apathetic attitude. (i) For instance, all of us are aware of the problem of drought in India. More than 40 years ago, Dr K L Rao, an irrigation expert, suggested creation of a water grid connecting all the rivers in North and South India, to solve this problem. Unfortunately, nothing has been done about this.
(ii) The story of power shortage in Bangalore is another instance. In 1983, it was decided to build a thermal power plant to meet Bangalore’s power requirements. Unfortunately, we have still not started it.
(iii) The Milan subway in Bombay is in a deplorable state for the past 40 years and no action has been taken.
To quote another example, considering the constant travel required in the software industry; five years ago, I had suggested a 240-page passport. This would eliminate frequent visits to the passport office. In fact, we are ready to pay for it. However, I am yet to hear from the ministry of external affairs on this. We, Indians, would do well to remember Thomas Hunter’s words: Idleness travels very slowly, and poverty soon overtakes it.
What could be the reason for this? We were ruled by foreigners for over a thousand years. Thus, we have always believed that public issues belonged to some foreign ruler and that we have no role in solving them. We have lost the will to proactively solve our own problems and got used to executing someone else’s orders. Our decision-makers look to somebody else to take decisions. Unfortunately, there is nobody to look up to, and this is the tragedy.
Our intellectual arrogance has also not helped our society. I have travelled extensively, and in my experience, have not come across another society where people are as contemptuous of better societies as we are, with as little progress as we have achieved. No other society gloats so much about the past as we do, with as little current accomplishment.
This is not a new phenomenon, but at least a thousand years old. For instance, Al Barouni, the famous Arabic logician and traveller of the 10th century, who spent about 30 years in India from 997 AD to around 1027 AD, referred to this trait of Indians. According to him, during his visit, most Indian pundits considered it below their dignity even to hold arguments with him. In fact, on a few occasions when a pundit was willing to listen to him, and found his arguments to be very sound, he invariably asked Barouni: which Indian pundit taught these smart things!
At the same time, everyday, in the newspapers, you will find numerous claims from our leaders that ours is the greatest nation. These people would do well to remember Thomas Carlyle’s words: ‘‘The greatest of faults is to be conscious of none.’’ If we have to progress, we have to listen to people who have performed better than us, learn from them and perform better than them. We continue to rationalise our failures. No other society has mastered this art as well as we have. Obviously, this is an excuse to justify our incompetence, corruption, and apathy.
Another interesting attribute, which we Indians can learn from the West, is their accountability. Irrespective of your position, in the West, you are held accountable for what you do. However, in India, the more ‘important’ you are, the less answerable you are. For instance, a senior politician once declared that he ‘forget’ to file his tax returns for 10 consecutive years—and he got away with it. There are over 100 loss-making public sector units in India. Nevertheless, I have not seen action taken for bad performance against top managers in these organisations.
In the West, each person is proud about his or her labour that raises honest sweat. On the other hand, in India, we tend to overlook the significance of those who are not in professional jobs. We have a mindset that reveres only supposedly intellectual work. For instance, I have seen many engineers, fresh from college, who only want to do cutting-edge work and not work that is of relevance to business and the country.
Yet another lesson to be learnt from the West, is their professionalism in dealings. The common good being more important than personal equations, people do not let personal relations interfere with their professional dealings. They don’t hesitate to chastise a colleague, even if he is a personal friend, for incompetent work. In India, we tend to view even work interactions from a personal perspective. We are the most ‘thin-skinned’ society in the world—we see insults where none is meant.
In India, we consider our marriage vows as sacred. We are willing to sacrifice in order to respect our marriage vows. However, we do not extend this to the public domain. For instance, India had an unfavourable contract with Enron. Instead of punishing the people responsible for negotiating this, we reneged on the contract—this was much before we came to know about the illegal activities at Enron.
To quote another instance, I had given recommendations to several students for the national scholarship for higher studies in US universities. Most of them did not return to India even though contractually they were obliged to spend five years after their degree in India. In fact, according to a professor at a reputed US university, the maximum default rate for student loans is among Indians—all of these students pass out in flying colours and land lucrative jobs, yet they refuse to pay back their loans. Thus, their action has made it difficult for the students after them, from India, to obtain loans.
Further, we Indians do not display intellectual honesty. For example, our political leaders use mobile phones to tell journalists on the other side that they do not believe in technology!
To borrow Gandhi’s words: There is enough in this world for everyone’s need, but not enough for everyone’s greed. Let us work towards a society where we would do unto others what we would have others do unto us. Let us all be responsible citizens who make our country a great place to live.
We have to extend our family values beyond the boundaries of our home. Let us work towards maximum welfare of the maximum people—‘‘Samasta janaanaam sukhino bhavantu’’.
(Excerpts from a lecture delivered at the Lal Bahadur Shastri Institute of Management in New Delhi on October 1)