Where did you get the reply after calling 1800 service?
almostacitizen,
Where did you get the letter after you called the 1800 service number? The service center or the local office?
I called last week, and got a letter from the local office, there is nothing useful in the letter, just "we are stillp processing it" . Obviously the inquiry was sent to the loca office.
I think the service representative should send inquiry to the service center not the local office, since the local office can not do anything it is stuck in name check.