I was told go back to pick up decision after two weeks but 1 day before the pick up day AO called me said result is not ready. the result will be shipped to my address once ready. I know the feeling when you are waiting the result, it's hard! I googled a lots of threads.
If results cannot be obtained within two weeks, most people will need to wait 2 to 8 months. It depends on each case and cannot be predicted precisely.
only one person in this thread waited 1 year then file FOIA. The FOIA shows AO Made decision after about two weeks but no one to shipped it out. This situation is very rare.
in the end, I do not think email or call can expedite to get the result.
good luck for everyone again.