USCIS Announces Permanent Management Appointments
“We have an important and timely mission before us to improve customer service, reduce the backlog and enhance national security. I am very pleased with the caliber of team that we are assembling. These dedicated leaders are experts in our business, with significant experience and solid character. They will make the difference,” said Director Aguirre.
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Long-term strategies for improving immigration and citizenship service delivery will enhance USCIS’s ability to annually:
• Process more than 7 million applications;
• Serve more than 13 million customers via the National Customer
Service Call Centers;
• Serve more than 6 million customers through information counters at local offices;
• Serve more than 6 million customers by phone through contacts at the Service Centers;
• Complete approximately 75,000 asylum cases; and
• Conduct the naturalization of approximately one million new
citizens.
“We have an important and timely mission before us to improve customer service, reduce the backlog and enhance national security. I am very pleased with the caliber of team that we are assembling. These dedicated leaders are experts in our business, with significant experience and solid character. They will make the difference,” said Director Aguirre.
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....
Long-term strategies for improving immigration and citizenship service delivery will enhance USCIS’s ability to annually:
• Process more than 7 million applications;
• Serve more than 13 million customers via the National Customer
Service Call Centers;
• Serve more than 6 million customers through information counters at local offices;
• Serve more than 6 million customers by phone through contacts at the Service Centers;
• Complete approximately 75,000 asylum cases; and
• Conduct the naturalization of approximately one million new
citizens.