It should take about 1 month to receive EAD for first-time.
It takes between 3-4+ months to receive EAD renewals.
If you are outside of these processing timeframe, you can call the Customer Service at 1 (800) 375-5283 and submit a service request telling them that your case is outside the processing timeframe.
That's the best way for EAD. But you can also contact the office of your local Congressman to ask them for help.
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