Originally posted by kia
Here is my story dealing with PA senator Santorum's Office:
On May 15th, first contacted the office, an officer 'Michelle' answered my call and told me she's going to contact BCIS soon, after 2 days, she called back and told me that BCIS found out they mistakenly separate my file with my spouse's and they are trying to correct this problem by appending her case back to my case and seems everything is on tack and asked me to call back in 2 weeks. I was very exited at that time.
May 28th, got the 2nd FP notice and went to Philadelphia office the next day and FP was received on 6/6 according online status.
June 10th, called Michelle back and she told me giving BCIS 2 weeks after FP to process and asked me to call back after 2 weeks.
June 20th, call Michelle again, she told me BCIS told her it need another 30-60 days from 2nd FP date to process the case and asked me to call back at end of July.
July 25th, called Michelle and was told BCIS is going to 'pull-out' my spouse's file and process it by next week since the 2-month mark is close. I was exited again by the news.
Aug. 5th, called Michelle and ask if the case was assigned and was told she did not remember what she told me last time about the file pulling and asked me call back in another 2 weeks.
Aug. 15th, called Michelle and surprised to know that she’s left her job already and a new person called 'Mary' took over her role. Since Michelle did NOT assign the case to anybody, so I have to start all over again to explain the whole situation to Mary again and she agree to make an inquiry again to BCIS and asked me to call back in 2 days.
Today (Aug. 17th), I called Mary and was told BCIS will contact us as long as the decision is made? I just want to laugh and pointed out to her that's mean nothing and tried to draw her attention that the case has been pending almost 23 months, She said 'BCIS has done their best to do their job and just be patient and good luck.' I can't believe what I heard. Seems she work for BCIS rather than tax payer! I knew it's no sense to continue the conversation and got off the line after thanked her politely.
That's the whole process I went through the senator's office, so frustrate!