We don't know what to do, pls help!!!!

I called to 1800 8987180 entered my case number to see what they will tell me, but it told they can't release any information due to this case. why???? what is wrong i am just so upset about all these, guys believe me we are tired, stressed i can't even describe it. Did it happen to any of you?
 
I called to 1800 8987180 entered my case number to see what they will tell me, but it told they can't release any information due to this case. why???? what is wrong i am just so upset about all these, guys believe me we are tired, stressed i can't even describe it. Did it happen to any of you?
I hope things worked out for you and that you are in a better situation now. Reading your story truly made me tear up.
 
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