What do you do when you know that USCIS lies? The fact of name check completion was confirmed by 2 independent sources, one of them - my state senator's liaison with Immigration services, they confirmed it 2 weeks ago. However, yesterday we received the answer to the written request on the status of the case from Dec-16, it is a poorly copied piece of paper with "Your case is pending background checks outside of this office...blah-blah-blah" underlined. Interview is done, FBI checks are done, any suggestions how to battle them? I am going to schedule an appointment with the senator's office help again but what do I ask them to do for me? What are their tools, strategies that I can suggest? Contacting the clerk that was interviewing? He is the one who is supposed to process the case and to whom we wrote the request (some other signature, totally unintelligible, is on the answer).