Read this
http://www.govexec.com/dailyfed/0903/092903a1.htm
These guys claim they conducted a customer satisfaction survey about call center( 1-800 crap) and found 80% approval ratings!!!!!!!!.
http://www.govexec.com/dailyfed/0903/092903a1.htm
These guys claim they conducted a customer satisfaction survey about call center( 1-800 crap) and found 80% approval ratings!!!!!!!!.
But BCIS is generally satisfied with the way the call center is handling inquiries, Knocke said. BCIS conducted its own customer satisfaction survey about six weeks ago and found that 80 percent of respondents were satisfied with the toll-free number, he said.