USCIS fails to respond to Ombudsman's recommendations time and time again

[Bobsmyth]

From the link you can see how many times USCIS has not responded to recommendations brought forward by the Ombudsman by the due date. I wonder if the senate sub-committee on immigration has seen this information.
It compares to companies boasting that that they have a quality assurance program , but don't publish the results of their internal QA findings to the public.

http://www.dhs.gov/xlibrary/assets/cisomb_recommendations_to_uscis_status_chart.pdf

 

[Feliz-LA]

wow, this sounds just way too familiar:

AR2007-03 (6/11/07)
Problem: Processing Times – Processing times are based on agency goals, not services and greater accountability actual times, and are not transparent.
Benefits: Providing actual times provides more information to customers and eads to more efficient government

No – USCIS has not responded
Response Due (9/9/07)

AR2007-02
Pending Cases (6/11/07)
Problem: Backlogs and Pending Cases – Older cases are not given as much attention as newer cases.
Benefits: Providing more information about backlogs adds to transparency and accountability.

No – USCIS has not responded
Response Due (9/9/07)

 

[Feliz-LA]

ha, they agreed but of course didn't do anything

AR2006-14
Implement a Pre-Application Security Screening Process
(6/29/06)
Problem: Lack of up-front processing – Unnecessary high rate or rejection late in the process of receiving citizenship.
Benefits: Immediate screening decreases processing times, reduces the handout of interim benefits, and reduces the backlog.

Yes USCIS responded (5/18/07)
USCIS agrees with part or parts of the recommendation
USCIS cannot or will not implement

 

[nyc_naturalizer]

Thanks for sharing this, Bobsmyth. Astounding but not surprising.

Here's a quick summary of this chart: of 73 recommendations that the Ombudsman has made between 6/19/04 and 8/24/07,

37% have received no response from USCIS
29% USCIS "cannot or will not implement" (very likely "will not")
25% have been partially implemented
10% have been fully implemented

If we score the "partially implemented" at half a point, the implementation rate of the Ombudsman's recommendations is:

78% unimplemented
22% implemented

Even within the "implemented category," most of the recommendations have to do with customer service and communications. None have anything to do with processing speed.

 

[Bobsmyth]

Thanks for sharing this, Bobsmyth. Astounding but not surprising.

Here's a quick summary of this chart: of 73 recommendations that the Ombudsman has made between 6/19/04 and 8/24/07,

37% have received no response from USCIS
29% USCIS "cannot or will not implement" (very likely "will not")
25% have been partially implemented
10% have been fully implemented

If we score the "partially implemented" at half a point, the implementation rate of the Ombudsman's recommendations is:

78% unimplemented
22% implemented

Even within the "implemented category," most of the recommendations have to do with customer service and communications. None have anything to do with processing speed.

All done in the USCIS spirit that they have feedback process in place.
To me, these are all titles..actions speak louder than words.