Update to my SR

[anandkan]

Folks,

I called up USCIS today to check on my SR (SR # ended in VSC) that was opened on June 7. The customer rep opened another SR (this time # ended in TSC) to follow up on the earlier SR and she also told me that this has been assigned to an officer. I asked her whether my case has been assigned to an officer for approval and she said she has no visibility to that.

I know that some of the members of this forum were able to get the information whether or not their case has been assigned to an officer or not. I am not sure how that is possible when the customer reps at various points have mentioned that they do not have visibility to that information.

Any ideas?

 

[marooned42]

I am not sure how that is possible when the customer reps at various points have mentioned that they do not have visibility to that information.

The people who can potentially give you assigned-to-officer information are the IOs (that you call using the POJ method), not customer reps at NCSC. NCSC has access to very basic info.

 

[anandkan]

Hi marooned42,

Thanks for the info. I tried 1-800-375-5283 and selected options 1-2-6-1-1. How do I reach out to IO? Is POJ different from this? Thanks.

 

[StillAlive]

You called for National Service Center, they will not have more information.
If you call TSC using POJ method and connected to IO officer, you will get answer like "Case is assigned officer", "Case is in Review", "VISA number is assigned", "Name check is pending" ....

It all depends on which ever is the answer of the day for them. I don't believe calling them will either improve our chances or one will get satisfied with their answer. Every one here wants to keep calling until they here favorable answers like VISA number is assigned and your approval is tonight, but everyone also knows the truth.

 

[marooned42]

What I've done in the past, and what's been advertized here often:

Call the 1-800 number, then:

Press 1 (for English, unless you want some other language)
Press 2 (skip the introduction, go to main menu)
Press 2 (forget what this is)
Press 6 (check case status)
Press 1 (check status given receipt number)
Now enter your receipt number
Press 1 (to confirm you entered the number right. Now listen to the case status)
Press 3 (continue to next step)
Press 4

There will be some message saying "before we transfer you to a customer service representative....". Then, if you hear ".... the Texas Service Center...", you're queue into the line to speak to an IO. A recorded message with a lady will keep looping asking you to wait "just a little longer", however it may take a while to get someone to answer.

Good luck, though, most people haven't received helpful responses from the IOs who answer those calls.

 

[DSLstart]

After you finally press 4 is it a lady's voice recording? Coz I've always heard a male voice recording and that too in rude tone to keep waiting...

A recorded message with a lady will keep looping asking you to wait "just a little longer", however it may take a while to get someone to answer.

Good luck, though, most people haven't received helpful responses from the IOs who answer those calls.

 

[marooned42]

After you finally press 4 is it a lady's voice recording? Coz I've always heard a male voice recording and that too in rude tone to keep waiting...

Well, since you mention it, there are actually 3 voices - 2 male, and one female.

First, a guy says "before we transfer you to a customer service..., etc., etc". Then you get the music and the 3 voices in a continuous loop.

As long as you hear a guy welcoming you to texas service center after the "before we transfer you" message, you're in the right queue. The alternative message you might hear is that "there are no immigration information officers available... transferring you to the national customer service center". That would take you right back to NCSC.