Unable to access the USCIS case login website.....

[cal_aos_waiting]

I am getting the following error:

500 Servlet Exception
java.lang.NullPointerException
at gov.inscri.common.action.LogonAction.perform(Unknown Source)
at org.apache.struts.action.Action.execute(Action.java:415)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:480)
at gov.inscri.CrisRequestProcessor.processActionPerform(Unknown Source)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1420)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:520)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.caucho.server.http.FilterChainServlet.doFilter(FilterChainServlet.java:96)
at com.caucho.server.http.Invocation.service(Invocation.java:315)
at com.caucho.server.http.CacheInvocation.service(CacheInvocation.java:135)
at com.caucho.server.http.RunnerRequest.handleRequest(RunnerRequest.java:346)
at com.caucho.server.http.RunnerRequest.handleConnection(RunnerRequest.java:274)
at com.caucho.server.TcpConnection.run(TcpConnection.java:139)
at java.lang.Thread.run(Thread.java:534)

 

[Sri4GC]

I am getting the following error:

500 Servlet Exception
java.lang.NullPointerException
at gov.inscri.common.action.LogonAction.perform(Unknown Source)
at org.apache.struts.action.Action.execute(Action.java:415)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:480)
at gov.inscri.CrisRequestProcessor.processActionPerform(Unknown Source)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1420)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:520)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.caucho.server.http.FilterChainServlet.doFilter(FilterChainServlet.java:96)
at com.caucho.server.http.Invocation.service(Invocation.java:315)
at com.caucho.server.http.CacheInvocation.service(CacheInvocation.java:135)
at com.caucho.server.http.RunnerRequest.handleRequest(RunnerRequest.java:346)
at com.caucho.server.http.RunnerRequest.handleConnection(RunnerRequest.java:274)
at com.caucho.server.TcpConnection.run(TcpConnection.java:139)
at java.lang.Thread.run(Thread.java:534)

Click on tools menu in your internet explorer. Go to internet options -> Delete files -> check Delete all offline content -> click OK -> click OK. Try status check again.

 

[Sakthivel]

Error - 500 purely is a System Error in the Server side

Buddy,

Servlet Exception ( Error 500 ), is thrown due to the server error when its not able to handle the request ( Poor Program error ) and no way related to changing anything in your browser... But may be our friend is sending some . May be the System over there were having some problem....

Try to ping again after some time...

 

[Sri4GC]

Buddy,

Servlet Exception ( Error 500 ), is thrown due to the server error when its not able to handle the request ( Poor Program error ) and no way related to changing anything in your browser... But may be our friend is sending some . May be the System over there were having some problem....

Try to ping again after some time...

I know its a Null pointer exception. Apparently they are not checking for null pointers in the code once they get parameters from the request object. What I suggested was to clear his cache before trying again. Some times due to caching in ie the browser renders the page from local cache instead of going to server again.

 

[kaisersoesce]

Heard..

from a few people before their approval. They were seeing that exception. Hope for the best.
-WAC020995XXXX
LUD 6/24

 

[cal_aos_waiting]

Tried cleaning up the cache, still didn't work. Even tried using the monster washing tool "Windows Washer" which apparently deletes all traces of being online. Still did not work.

Then I created a new user / portfolio and it works....i am sure the INS website has some issues relating to my username. Yesterday, I had to reset the password as well.