TSC sends notice to an address where I never ever lived! Help please.

[poongunranar]

OK, not only was my approval dramatic, now the receipt of my plastic card is also going to be dramatic.

I called Customer Service one more time today. The first level guy read the online thing that says mine is still awaiting Interview. Then he was caught by surprise when I told him that I got mine approved. He asked me to read it. I read it. HE said, "Sir, you may well not be approved." And he started saying utter nonsense. I told him politely that I need to talk to an Immigration Officer. He put me through to the next level Customer Service Rep. She immediately understood that I am an approved LPR who neither got his I-181 or his Plastic Card. She put me through to a Texas Service Center Officer, and it took 45 minutes on hold. This Officer at TSC spoke very calmly and nicely.

He took my A# and then punched it in and then after confirming my name, he was shocked and told me, "Your mail has been returned with the Plastic card 3 times!!! It was sent on October 12th, returned on October 17th and again mailed on November 4th and returned back on November 7th and again it is now mailed on November 8th and if you want to try your luck grab your postman." I verified with him and he had the right address in the system. I was thoroughly appalled. The only way this could happen is if these folks would send my notice and card to some "valid address that doesn't belong to me." Because my postperson knows me fully well and always delivers stuff, even when people send stuff to my address that was valid 3 years ago.

So, I come home and bingo, I got I-181 -- WELCOME NOTICE -- in mail. I open it and see that these folks had sent it to a totally different address in a different corner of Atlanta. I never ever lived in this address...ever!!. Moreover, I haven't changed my address for the past 2.5 years!!!! They have mailed this on OCTOBER 12 and the post office has returned back saying "RETURN TO SENDER ATTEMPTED NOT KNOWN". Now, from what the officer had told me, they kept attempting this again and again. After the second unsuccessful attempt some unknown good-Samaritan at the TSC has bothered to look into my address in their system and generated a sticky-note with my actual address, GOT a new cover and pasted on it and it doesn't end here. Wait. This person has then took that old window-envelope that made these many round-trips and stapled it together with my I-181 to show me what had happened and then has mailed it to my right address

However, I haven't received my Green-Card (Plastic) yet. It could come in tomorrow's mail. The million dollar question is, if some good-samaritan had bothered to generate my correct address and print it in an address label, affix it in a new envelope and then mail it to my correct address!! If so, I will have my Plastic card tomorrow.

Else, my perpetual wait will painfully continue as the card will have been returned back to TSC for the 4TH time now

Can somebody please explain what this means? Thanks to my I-181 that has a new SRC number (my old SRC number for I-485 still says that I am transferred to ADO for interview), my current online status says this:




Receipt Number: SRC04XXXXXXXX
Application Type: I181, CREATION OF RECORD OF LAWFUL PERMANENT RESIDENCE

Current Status:

On November 8, 2005, the document we made based on the approval or registration of this case was mailed directly to the person to whom issued.

What does this mean? It doesn't say the CARD WAS MAILED. I am concerned.

The other major issue of concern is that it has a RECEIPT DATE of "December 2003" whereas the NOTICE DATE is "October 7, 2005." I had my approval on September 30, 2005 and how come the CREATION OF RECORD OF LAWFUL PERMANENT RESIDENCE could have been made as early as DECEMBER 2003 when my file was transferred to ATLANTA?

Also, what does my online message mean?

My physical notice has this in the notes section:

Your application for permanent resident status is being processed. If approved, a permanent resident card will be mailed directly to you from our Immigration card Facility. If you do not hear from us wthan 30 days of tbe date shown on this notice please call customer service at l—800-375-5283.


My I-181 (SRC-04-) notice has a different SRC number than my original I-485 notice (SRC-02-).

 

[saras76]

This is what causes sleepless nights ...

poong,

The excitement never seems to end in your case. I can't believe that this department is so badly managed. Things like these cause sleepless nights to people like me whose case has been mishandled. The key is to get the case in the right hands. If the officer who has your case is organized and is interested in doing his/her job then things may move smoothly else all hell will break loose. Once a case gets of track it is almost impossible to get it back on track. That is the scary part ..

Anyway, glad to hear that your saga is finally coming to an end.

regards,

saras76

 

[poongunranar]

It scares the s*&t out of everybody...because..

poong,

The excitement never seems to end in your case. I can't believe that this department is so badly managed. Things like these cause sleepless nights to people like me whose case has been mishandled. The key is to get the case in the right hands. If the officer who has your case is organized and is interested in doing his/her job then things may move smoothly else all hell will break loose. Once a case gets of track it is almost impossible to get it back on track. That is the scary part ..

Anyway, glad to hear that your saga is finally coming to an end.

regards,

saras76

saras76:

I cannot agree more with you on this. This is THE MOST DANGEROUS thing that can happen to anybody, which ultimately results in denial as abandonment if the case had not been approved. I can be contented with the fact that this postal debacle happened AFTER my approval in which case nobody can deny me my LPR benefits.

What would have happened if USCIS had done this say for a FP notice? What about say for an Interview notice? Well, they would have issued a denial for my case saying I never responded back to their notification, when in essence they MAILED IT TO AN ADDRESS THAT DOESN'T BELONG TO ME whereas THEIR SYSTEM ALWAYS HAS THE RIGHT ADDRESS OF MINE. So, the seriousness of the problem can be well understood only if you are able to view both these facts together. That is, when you call USCIS as I did to verify the address, they say that the address is perfect BECAUSE THE SYSTEM HAS THE RIGHT ADDRESS. However what is on the envelope is something THEY THEMSELVES CAN'T GUESS. If at the time of printing the address and dispatching it, they would have made a mistake LIKE WHAT HAPPENED IN MY CASE then any number of times you call, they are not goiing to know about it. They will keep telling that they sent TO YOUR CURRENT ADDRESS and that IT GOT RETURNED EVERYTIME.

That scares the s*&t out of me.

The only way you can cut this cycle of mistake is when some good samaritan notices that the letter keeps getting returned back, bothers to punch into the system to see what the current address is and then do what he or she is supposed to as they did in my case finally.

Now, I am not even sure if they would have done this was a FP notice or an Interview notice.

It is appalling and shameful. It was precisely due to this reason that I had those close to 2 dozen Infopass appointments to the local office to get my interview. Because, once it is transferred, online says squat!!! The only way you even know something is happening in your case is when you go on Infopass appointment or keep checking mail like crazy.

My post-person knows me very well because of the numerous mails I get primarily from magazines, publications, UNICEF and organizations like Amnesty International. Still, whenever I used to run to the post-box daily in search of USCIS mail for the past 2 years, she used to consider me as a "friendly weirdo." Once she asked why am so troubled and am always coming in anticipation of some particular mail. I told her about this. She felt so bad for me and assured me that anytime she has USCIS mail for the group of apartments she delivers, she will doubly make sure that mine is there She was so kind always that even when I get very old mails to my old apartment that I had quit 2.5 years ago, she still delivers it to my address as she knows my name by heart. No scanning, no automated router....yet she does that faithfully.

Despite all these goodies, if INS screws you around on mailing address, there is very little one can do. Gods are crazy and men are craziest. However, ultimately all of this only proves we are in God's tutelage always.

In God we Trust!

(It's God's Providence that has brought me this far and He has really blessed me with a gut hunch feeling that always helps me stay afloat. And when I read the recent book about the practicality of hunch/gut feeling, I was amazed how true it is. Right from my approval to this address mess, everything was a hunch feeling. Take a look at this book: http://www.amazon.com/gp/reader/0316172324/ref=sib_dp_pt/102-6667913-2814528#reader-link )

 

[drhe]

Poong,
One year ago, I had exactly the same experience as yours. Even they have the correct address in their system, they still sent my FP notice twice to AN ADDRESS THAT DOESN'T BELONG TO ME. I caught this serious problem because my wife got her FP two months ealier than me, while I am the primary applicant. Fortunately, I got my FP notice in time. Now I am stuck in the retrogress issue :-(

 

[sankar_ra]

Address issues

I know one of the possible reason for this address mishandle. This happened to my friends wife's case. My friend X was living with another friend Y of mine when they were in state A. And then Y moved out of state to state B. They both got married. X's wife's lastname was same as Y's first name [Tamil]. When my friend X applied for his wife's EAD they sent her approved EAD card to friend Y's address in State B. Luckily they know each other and Y recognised what had happend and sent it to X. Good thing here is that it was delivered to Y and he knew what to do? But if it is somebody else there is no telling what will happen?

We can only hope that things happen the right way if not follow up like what Saras did and fix it.

Thanks,
Sankar

 

[Dallas03096]

Dallas district office guys too never bother to look up the address in the system

Poonguranar
I have the same experience with Dallas district office. I changed my address in December 2004. My address change has been communicated to Dallas district office by my attorney. On three different occasions, I have made sure Dallas district office has the correct address in their system during my monthly visits for status check. Inspite of all these, FP notices sent in Mar'05 (for my dependents) and July'05 (2nd FP for self) were sent to my old address. Each time I got the copy from my attorney. Not only that our interview letters in Sept'05 were also sent to the old address. I got the copies from my attorney. During the interview, the officer confirmed to me that their system shows the current address and could not explain why our correspondence were being sent to the old address.
I got the clue from TSC's officer (contact using POJ's trick!): She told me the guys in the Dallas district office may be too lazy to look up the address in the system or the file and may be just sending it to the address found in the original I-485 application
Strange is the mad ways of USCIS!

 

[poongunranar]

Got my plastic card today! My ordeal is over!!!

I got my green-card plastic today. It had the WRONG address at the top, where I had never ever resided. In the bottom, it had the RIGHT address that somebody had printed out and pasted and on top of it made sure that it didn't peel off by affixing a cello-tape over it. However, this label too had my first name wrongly spelt.

Luckily my Plastic card has the right information.

This brings a happy ending to my journey. It started on 03/01/2001 and has ended here on 11/12/2005.

 

[poongunranar]

Dallas03096 & drhe

Poonguranar
I have the same experience with Dallas district office.

That is very unfortunate friends. The big lesson is this: INS is so poor in mailing stuff to the right address. So, if you are kind of lost without any communication or even have the slightest hunch that yours may have slipped through the cracks, do an assiduous follow-up. Call 1-800, speak to reps, go on Infopass, whatever it takes!!

Good luck everybody. I will be hanging on over here in this forum to pitch in.

 

[jaxen]

Update your address...

Once in a while, if you have changed address, it would not hurt to issue a change of address request to USCIS, There are lawyers who make mistakes too.
It is a pity that happened for Poong, but how far he was vigilant about updating the address? After all, it is a contractor who processes mail. If Poong did not get a confirmation from the mail change, how can he blame USCIS?

 

[poongunranar]

I NEVER changed address...

Once in a while, if you have changed address, it would not hurt to issue a change of address request to USCIS, There are lawyers who make mistakes too.
It is a pity that happened for Poong, but how far he was vigilant about updating the address? After all, it is a contractor who processes mail. If Poong did not get a confirmation from the mail change, how can he blame USCIS?

OK, jaxen, I guess your premise is fallacious at least in my case. Here is my case. I NEVER EVER changed address within the past 3 years. And this address that we are talking about -- It was an ADDRESS where I had NEVER EVER resided and I had never ever called USCIS for an address change. How can I be vigilant about updating an address that I had never resided? Moreover, everytime I was vigilant, including once my file got transferred to Atlanta from Texas in DECEMBER 2003.

So, the point is that I was never notified about this address change that somebody had fraudulently put it in without my consent. I am about to file a rebuttal to USCIS, Texas calling their attention to make sure that addresses never get updated until the ACTUAL PERSON calls to change and that proper verifications over the phone/mail are performed before effecting a change on file. Even if such a change should be effected, the concerned person must be notified. Else, anybody can call with meager information about the applicant to change the applicant's address with the applicant himself being blissfully ignorant as me about his own address that was changed without his consent. In my case, I have nothing to do with this address -- in fact, I never even resided all my 8 years in that part of Atlanta.

In my case, there is nobody else to be blamed other than USCIS who had willingly gone ahead and modified my address on file between AUGUST 2003 and DECEMBER 2003 at which time the I-181 had been generated as well as the fraudulent person who had called on my behalf to change my address without my consent.

I had never ever resdided in this address and on doing some background checks, I have come to know about who had resided in this address and how prima facie a fraud seem to have happened in that this person had called to hijack my notices by changing my address on file, without me ever knowing about it.

Whenever I called USCIS after my transfer in DEC 2003, I was confirming the addresses on file to make sure I get my interview notice, I had the right address in their systems as they verified with me. Since then numerous EADs, APs, RFEs, including the latest I-181 that I got in YESTERDAY'S mail with notice date NOVEMBER 9, 2005 has the right address.

To give you a better perspective, I did not call USCIS, Texas to update my address on file for I-181. They seemed to discover on their own their folly and corrected it and then sent me the one with the right address.

 

[curiousGeorge]

I'm glad to hear you got the card. As you may remember I too had address issues. It seems USCIS has a few disparate systems where they store our addresses, and these systems are not in sync.