pacha_card said:
Definitely it is not a wise thing to travel by Air India. And the ticket price is not cheap compared to other air lines who provide excellent service.
I wouldn't recommend Air India to anybody.
I did so even though my friends advised me against it.
US-INDIA journey was ok. The LA-Bombay flight I took was only like 25% full.
For India-USA, I went to AI office 72 hours before to confirm. Then they tell me that AI cancelled Bombay-LA flights till Oct 22nd even though they issued tickets. One of AI guys told be that they did so because flights were going only 25% full.
I can write a full story about how bad these people. I had problems at every single step. Some points:
1. Spent 2 half days at AI office. (got lucky on day one because some gave me a token that saved me atleast 4 hours)
2. AI changed my schedule twice, last one right before the day I was supposed to leave. Changes were done only upon my visit to AI office, they never called about flight cancellations. As per first change, I was supposed to go to Delhi a day earlier, stay in a hotel, then catch a flight to LA next morning. They never confirmed the Air Sahara flight that was supposed to take me to Delhi.
3. Checking in took 1 full hour, because AI office was supposed to print tickes which they did not and the people at airport had to manually write tickets for our family (3).
4. No boarding pass till LA, only till Frankfurt. At frankfurt they take 30 min to issue boarding pass to LA.
5. Connecting flight from LA was not not confirmed and lost that flight. I had to drive to my destination which was 8 hours away.
6. The forced me to check in cabin baggage even though I was carrying expensive items like camcorder/mp3 player/camera and baby stuff like diapers/clothes/milk.
7. They lost our baby stroller.
In all I counted direct and indirect loss of atleast 1500$ because of Air India.