It took me 2 hours to get through the phone line and talk to an IIO at NSC. My 1-485 case is overdue according to "370-400 days processing time". PD=10/96, RD=3/00, ND=4/00, EB2. I asked why my case was still not assigned to an adjudicator. She said "don\'t know". I asked if she could pull my file to an officer, she said her supervisor asked her no to pull any file out of sequence and not to email him for any special processing, even if it would be overdue. He had received too many. I guess she meant there\'re many people call NSC these days for special processing due to overdue, something like that. Overall IIO was nice and polite, but the situation is frustrating as nobody is processing my case yet.