status check - no snail mail received Plz help

[gc_imstressed]

Dependent called USCIS 1-800 number to check on current status twice.
USCIS sent response both times but we did not receive their snail mail responses (both snail mails got returned to USCIS).

E-mailed USCIS about not receiving snail mail that was sent to us and got reply e-mail requesting us to file for "AR-11". As there was no change in address since applying for I485, we sent AR-11 by listing same address for present and last address.

Any suggestion to address above issue to get the address corrected with USCIS is much appreciated.

Personal suggestion: Always when calling USCIS to check on status through their 1-800 number - please ensure that customer support has made note of address correctly.

 

[PrinceofJungle]

Let me share u somthing than u decide.


When an applicant or attorney sent inquery about status to USCIS by phone/regular mail, usually online status change to the following

"We responsed your request on concern about ur case... blah blah, if 30 days passed and u don't get.... blah blah"

That is standard online msg usually trigered by "case status Inquery", "Address change" or any other inquery sent by applicant/attorney on ur behalf, After that usually what happens some ppl DO and some DO NOT get any written letter. its normal.


About ur situation:

It seems that an inquery was made about case status from you/(family), in response they update msg and they sent/did not send letter. that make u in panic situation and u sent email they asked to file AR-11 which shouldn't be file unless u have address change.

Solution:

1. Try to talk directly with ur service center

2. Always try first to use ur Attorney to send/communicate with them because you have authorized him/her to follow ur case by signing G-28 form.

3. You may wish to call 800# and reconfirm your Address.

You do not need to worry about this matter, If you are expecting RFE just keep checking online msg if they issue an RFE.


Good Luck

 

[gc_imstressed]

Thank you very much PrinceofJungle for responding to my post. Sure, will try my best not to worry about it and keep checking for online msg.

About my situation - you are absolutely right. Upon not receiving snail mails, I e-mailed details to USCIS. They replied with status as stuck in namecheck and instructed to file “ar-11”. Your solution: “2” I tried already but my request was ignored which is fine. I will try your “1” and “3” solution.

Once again, thanks a lot!