I finally sent my e-mail to congresswoman Lofgren. This is the content of the e-mail, a bit rambling (I didn't spend the time to go back and check for grammar and style) but I hope it helps:
Dear Congresswoman Lofgren,
I am contacting you again to express my concern about the general slowness of the USCIS local office in San Jose (Monterey Road). I understand that due to the bad planning ahead of the enormous fee increase of last summer they are under a heavier load. However, the issue with San Jose office has a history of years. This means it is a structural lack of speed, besides the increase of applications due to the fee increase of some months ago. I would encourage you to exert pressure on USCIS to remedy this long standing inequity that the USCIS customers in San Jose have been suffering for years. Please do whatever is necessary for the San Jose local office to improve its performance. This could mean new facilities, load balancing some work with nearby offices, hiring more personnel, conducting interviews in other facilities. Whatever it takes. The Department of State were able to tackle the passport backlog rather quickly. It seems USCIS never does that. Whenever they are catching up with an old backlog, there is a new one coming. Backlogs are created both by fee increases, threat of new legislation (negative to immigrants), or by additional and sometimes gratuitous and time consuming background checks. I am myself "stuck" waiting for an interview for my child's N-600 application. It is a shame that what should take three months it seems is going to take almost a year. More than a shame it should be an embarrassment for USCIS.
I don't concur with the excuses provided by exiting USCIS director Emilio Gonzalez that USCIS employees are performing heroic efforts to deal with the backlog. It is not about heroics, it is about his and his bosses bad planning (it was completely expected and preventable) about the application surge. It is not a matter of heroics, it is a matter of hiring, and reassigning people. The problem is widespread, but the San Jose office is even slower than most other offices in the nation. I would suggest DHS to transfer some personal from ICE to USCIS temporarily to deal with the backlog.
Please allow me to include some anonymous comments about the San Jose office from an immigration forum to give you an idea of the extent of the frustration and agony caused by the excessive slowness of that office:
"t looks like many of you who got interviewed and have been recommended for approval back in Jan and Feb still have no luck with Oath letter. Any idea what the hold up is? I feel the process would have been faster and reduce backlog if SJ conducts SAME DAY OATH since SJC is a very busy place for citizenship applications. Same Day Oath will force the IOs and supervisors to make the decision the same day. After all, if one waited for so long for USCIS to conduct investigation on background and national security and get to the interview process, it should mean one is cleared the security and is not a thread to the country."
another comment:
"siliconhybrid, the fact no one got the April Oath doesn't make me feel better it sickens me even more. I can't even plan my trip outside the country, I want to spend about couple of months back in my home country and I can't do that now. These kind of delays are ONLY from San Jose and it makes me so annoyed.
ALL OVER the country it takes less than 6 months. My Friend(s) who live in Ohio and NJ both applied around Nov 2007 are citizens now. I applied in April 2007 and still worrying when the Oath letter will come and even SFO and Oakland is way faster. In my opinion San Jose is the most worst and un-organized service center in the whole country and this is TOTAL crap.
Can we do something like lodge a complaint? I am not sure what to do.
I am frustrated for sure. "
another one:
"Bkarth
I shared the same feeling.
Because of this long process in SJ DO, my wife and I had to delay our Euro trip indefinitely. In addition, my wife has been out of work for 4 months now because of her expired H1B. Our family needs a second income."
and another:
"
I completely agree with you. Especially for a ceremonial activity like taking oath, it's ridiculous that we have to wait >2 months after the interview. At the interview, they do administer the oath to tell the truth. Can't they just follow it up at the end of the interview and just administer the citizenship oath at that point? Just mail the certificate to the permanent address just like the passport is."
I just hope someone has the time to read my message and have some mercy on the poor citizens and immigrants who are affected by the slowness of the San Jose USCIS office. We pay a lot to receive little in terms of timely service. This is definitely an injustice.
Best regards,