Rajiv, check this thread. A request from members,
http://www.immigrationportal.com/showthread.php?s=&threadid=89824#newpost
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dengdeng
Senior Member
Petition for better phone service
I called customer service today, they are so so so
stupid and ignorant. They told me the current processing time is 19 months, and asked me to call by the end of this month. So now they don't calculate 19 months from your RD, but from end of your month. The stupid woman even said did you get an approval? Nonsense, if I did, why call you. Then she said you'll get an interview(without knowing my EAC at all). I said what! Then she asked me for EAC number and after 5 minutes of trying, she said she can't check it from website(so BCIS block them for too many inquiries too). I said don't bother, I know what says on internet. She then said 19 months processing time, call on 7/31.
This is the worst customer service I've ever known. I can't bear it anymore. I would write to Rajiv today asking for lawyers to push this service to improve.
They should give us such information
1) What stage the case is( waiting, assigned to officer, waiting for name check)
2) If name check has passed
Before you can obtain such information, now you get nothing but more pain from calling. And even if they inquire for you, it's nothing but piece of
junk paper.
We must do something to let them improve the service. Right now, if your case has not been approved in the first month they start to work on your RD month, then you're in a black hole of constant waiting.
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http://www.immigrationportal.com/showthread.php?s=&threadid=89824#newpost
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dengdeng
Senior Member
Petition for better phone service
I called customer service today, they are so so so
stupid and ignorant. They told me the current processing time is 19 months, and asked me to call by the end of this month. So now they don't calculate 19 months from your RD, but from end of your month. The stupid woman even said did you get an approval? Nonsense, if I did, why call you. Then she said you'll get an interview(without knowing my EAC at all). I said what! Then she asked me for EAC number and after 5 minutes of trying, she said she can't check it from website(so BCIS block them for too many inquiries too). I said don't bother, I know what says on internet. She then said 19 months processing time, call on 7/31.
This is the worst customer service I've ever known. I can't bear it anymore. I would write to Rajiv today asking for lawyers to push this service to improve.
They should give us such information
1) What stage the case is( waiting, assigned to officer, waiting for name check)
2) If name check has passed
Before you can obtain such information, now you get nothing but more pain from calling. And even if they inquire for you, it's nothing but piece of
junk paper.
We must do something to let them improve the service. Right now, if your case has not been approved in the first month they start to work on your RD month, then you're in a black hole of constant waiting.
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