This is the reply I got from Ombudsman:
Thank you for your inquiry.
Based upon the information you provided, a formal inquiry has been initiated with U.S. Citizenship and Immigration Services (USCIS). USCIS should simultaneously issue a response to you and this office within forty five (45) days. If a response is not received within the given timeframe, this office will follow-up with USCIS to determine the reason for delay.
Please be advised that the U.S Postal Service (USPS) does not forward USCIS mail, even if you have provided USPS notification of your address change. Therefore, in order to receive any related correspondence, it is critical that you provide USCIS your current mailing address. You can verify and/or update your mailing address by calling the USCIS National Customer Service Center at (800) 375-5283.
I recognize the frustration you and others experience with existing immigration processes. Under the Homeland Security Act, the Office of the U.S. Citizenship and Immigration Services Ombudsman (CIS Ombudsman) was instituted specifically to assist USCIS customers in resolving issues, to identify problem areas in the immigration process, and to propose changes to USCIS administrative practices. Within the past months, the CIS Ombudsman has made substantial strides to that end, and most recently was sufficiently staffed to respond to public inquiries, such as yours.
In an effort to prevent continual recurrence of your reported issue in the immigration process, please be assured that your concerns have been noted and will be incorporated as appropriate into recommendations aimed at enhancing USCIS administrative practices.
Again, thank you for the opportunity to be of assistance.
Sincerely,
Prakash Khatri,
Ombudsman
Thank you for your inquiry.
Based upon the information you provided, a formal inquiry has been initiated with U.S. Citizenship and Immigration Services (USCIS). USCIS should simultaneously issue a response to you and this office within forty five (45) days. If a response is not received within the given timeframe, this office will follow-up with USCIS to determine the reason for delay.
Please be advised that the U.S Postal Service (USPS) does not forward USCIS mail, even if you have provided USPS notification of your address change. Therefore, in order to receive any related correspondence, it is critical that you provide USCIS your current mailing address. You can verify and/or update your mailing address by calling the USCIS National Customer Service Center at (800) 375-5283.
I recognize the frustration you and others experience with existing immigration processes. Under the Homeland Security Act, the Office of the U.S. Citizenship and Immigration Services Ombudsman (CIS Ombudsman) was instituted specifically to assist USCIS customers in resolving issues, to identify problem areas in the immigration process, and to propose changes to USCIS administrative practices. Within the past months, the CIS Ombudsman has made substantial strides to that end, and most recently was sufficiently staffed to respond to public inquiries, such as yours.
In an effort to prevent continual recurrence of your reported issue in the immigration process, please be assured that your concerns have been noted and will be incorporated as appropriate into recommendations aimed at enhancing USCIS administrative practices.
Again, thank you for the opportunity to be of assistance.
Sincerely,
Prakash Khatri,
Ombudsman